Sales Associate III

Tapestry, Inc.; King of Prussia (PA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid maternity and paternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

A leading fashion brand in King of Prussia seeks a Sales Associate to enhance customer relationships and drive sales. This role requires previous retail experience and knowledge of fashion trends. As a brand ambassador, you will ensure a positive customer experience while maintaining operational excellence. Competitive hourly pay ranging from $15 to $20, along with comprehensive benefits including medical, dental, and tuition assistance, is offered.

Qualifications

• 1-3 years of previous sales experience, preferably in luxury retail.
• Knowledge of current fashion trends and competition.

Responsibilities

• Create positive impressions through customer service.
• Drive business through sales strategies.
• Maintain operational tasks and uphold Coach standards.

Skills

Customer Focus

Interpersonal Savvy

Ability to communicate effectively

Sales strategies

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

iPad/laptop

Mobile POS

Job description

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title

Sales Associate

Job Description

The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

Responsibilities

Sales Floor

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach's Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities
• Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
• Sensitive to customers' needs and tailors approach by reading cues
• Attends to the unique and individual shopping needs of each customer
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Flexes personal selling techniques to contribute to overall store financial results
• Builds lasting and loyal relationships with customers
• Leverages Coach's tools and technology to support relationship building and clienteling efforts
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Remains solution oriented; is adaptable and flexible to changing business and store needs
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times

Operations

• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
• Replenishes inventory on sales floor as needed

• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor
• Supports cash-wrap when needed to process purchases, returns, and exchanges
• Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
• Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations

Qualifications

Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays with high retail traffic and sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day).

Note

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

EEO and Company Information

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position and made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected status. Visit Coach at www.coach.com.

Competencies

• Courage: Drives direct, actionable feedback and addresses problems promptly.
• Creativity: Generates innovative ideas and connects disparate concepts.
• Customer Focus: Prioritizes customer needs and builds trust.
• Dealing with Ambiguity: Adapts to change and acts with incomplete information.
• Drive for Results: Consistently meets or exceeds goals.
• Interpersonal Savvy: Builds rapport across levels and with external partners.
• Learning on the Fly: Learns quickly and applies lessons to new tasks.

People Managers Competencies

• Strategic Agility: Anticipates trends and crafts future-oriented strategies.
• Developing Direct Reports and Others: Provides growth opportunities and development plans.
• Building Effective Teams: Fosters collaboration and shared success.

Equal Opportunity

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications as they relate to the position, without regard to protected characteristics. These decisions are made in compliance with applicable law.

Additional Information

Base Pay Range: $15 to $20 per hour.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.

Visit Coach at www.coach.com.