Sales Support Associate II

Coach; Gonzales (LA); On-site; USD 20,664 - 24,452; Part time

Benefits offered by this job

Health benefits (medical, dental, vision)

401(k) savings plan enrollment

Paid time off

Discounts on products

Job summary

A global fashion retailer is looking for a Sales Support Associate in Gonzales, Louisiana. The role requires providing excellent customer service and maintaining the store's stockroom and sales floor. Ideal candidates will have 1-3 years of retail experience, preferably in luxury, along with effective interpersonal and communication skills. The position offers a pay range of $15.00 to $17.75 and various benefits, including health insurance and a 401(k) plan.

Qualifications

• 1-3 years of retail experience, preferably in luxury retail.
• Knowledge of current fashion trends and competition.
• Ability to communicate effectively with customers.

Responsibilities

• Greet customers and maintain a friendly interaction.
• Organize stockroom and manage inventory.
• Support sales floor activities as directed.

Skills

Interpersonal Savvy

Customer Focus

Cash Register Systems Knowledge

Basic Computer Skills

Education

High school diploma or equivalent

College degree preferred

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Support Associate Job Description

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Cash Wrap

• Greeting the customer with a smile and with eye contact and offering your name
• Interact genuinely and naturally with the customer
• Read cues and determine customers’ needs
• Conduct email/name capture, where permitted by law
• Maintain accuracy when operating POS
• Maintain cash wrap organization and cleanliness
• Suggest multiple add‑ons and sell gift cards
• Maintain cash and POS media accurately and in compliance with Coach policy
• Create lasting impression by genuinely thanking customer and provide reason to return
• Represent Coach brand appropriately

Stockroom / Warehouse

• Receive shipment and transfers
• Notify Store Management when new product arrives
• Scan cartons/transfers, verifying store information is correct
• Communicate all discrepancies to Store Management
• Process shipment/transfers according to Coach standards and timeframes
• Organize and clean stock room daily; to include offsite / remote warehouse as applicable
• Shift/organize product in the stockroom; react to sell through and make room for new product
• Manage stock levels/product ownership in back‑of‑house and sales floor
• Prepare and conduct regular cycle counts, as directed
• Participate in store physical inventory counts, as scheduled
• Maintain Company Loss Prevention standards

Sales Floor

• Regularly analyze sales floor to assess replenishment needs
• Replenish sales floor/assigned zone
• React to sell through and execute visual merchandising needs
• Support sales floor activities, as directed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Respond to customer requests confidently; partner with sales team or Store Management, when needed
• Upkeep housekeeping standards

Competencies Required

• Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value‑added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably.
• Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
• Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty.

Additional Requirements

• Experience: 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
• Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Equal Employment Opportunity Statement

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans With Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Work Setup

Base pay range: $15.00 - $17.75. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

• Health benefits (medical, dental, vision); life insurance and disability insurance.
• 401(k) savings plan enrollment for eligible employees.
• Paid time off for wellness needs and vacations.
• Discounts on certain products and incentive compensation for eligible employees.

Visit Coach at www.coach.com.