Sales Associate III

Coach; Birch Run (MI); On-site; USD 20,664 - 26,518; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate in Birch Run, Michigan, to represent the brand and deliver personalized shopping experiences. The role focuses on building client relationships and driving sales while supporting store operations.

The ideal candidate has 1+ years of luxury retail experience, strong sales skills, and flexibility in scheduling. Benefits include medical, dental, and vision insurance, as well as a competitive hourly wage of $15.00 – $19.25.

Qualifications

• 1+ years of sales experience in luxury retail preferred.
• Ability to work in a fast-paced environment.
• Strong English proficiency required.

Responsibilities

• Represent Coach as a brand ambassador.
• Build lasting client relationships through personalized styling.
• Drive sales through upselling and tailored recommendations.

Skills

Sales experience

Fashion trends knowledge

POS operation

English proficiency

Social media savvy

Clienteling skills

Education

High school diploma or equivalent

Tools

iPad

Mobile POS

Job description

Sales Associate is the front‑line ambassador of the Coach brand, delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

Schedule

Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, and high‑traffic retail days (including, but not limited to, public holidays).

Physical Requirements

Ability to lift at least 25 lbs. regularly (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver sales floor and stockroom.

Compensation & Benefits

Base Pay: $15.00 – $19.25 per hour.

Benefits include:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Americans With Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Equal Employment Opportunity

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.