Sales Associate II

Tapestry, Inc.; Sunbury (OH); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is hiring a Sales Associate to deliver a personalized shopping experience, meet sales goals, and support daily store operations. This role blends luxury retail service with omnichannel selling and team collaboration to build brand loyalty and revenue.

The candidate will represent Coach through styling expertise, develop client relationships, and contribute to KPI achievement while maintaining a high-energy store presence.

Qualifications

• At least 1 year of sales experience, luxury retail preferred.
• POS operation experience and basic computer use (iPad/laptop).
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background and social media/video demo experience preferred.

Responsibilities

• Represent Coach as a brand ambassador with style standards.
• Build lasting client relationships through styling and product knowledge.
• Drive sales via cross-selling and upselling.
• Use clienteling tools and social selling to capture data.
• Meet or exceed individual and team KPIs.
• Support daily store operations and merchandising.
• Process transactions and assist with inventory movement.

Skills

Sales experience

English proficiency

POS operation

iPad</br>laptop

Social media savvy

Live-stream shopping

Tools

POS systems

Mobile POS

Customer data tools

Job description

About the Role

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last for you to be yourself.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Description

The Sales Associate is the frontline ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social‑selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)

Schedule

Ability to work a flexible schedule to meet business needs – including nights, weekends, peak busy season, and high‑traffic retail days (including but not limited to public holidays). Ability to lift at least 25 lbs. regularly (up to 50 lbs., occasionally), and to climb, bend, kneel, and maneuver sales floor and stockroom.

Base Pay Range

$15.00 – $19.50 per hour

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.

Equal Opportunity Employer

Coach is an equal‑opportunity and affirmative–action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Reasonable Accommodation

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. For assistance contact Tapestry People Services at 1-855-566-9264 or [e-mail].