Sales Associate II

Tapestry, Inc.; Norfolk (VA); On-site; USD 20,664 - 26,863; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Sales Associate for Coach, a luxury fashion brand. Candidates should have over a year of relevant sales experience, preferably in luxury retail. The role involves representing the brand, driving sales, and maintaining high service standards.

Flexible working hours are required, with responsibilities including client relationship building and utilizing POS and clienteling tools. Medical and dental insurance, as well as 401(k) benefits, are part of the offering.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and computer proficiency.
• Ability to work in a fast-paced environment.
• Knowledge of luxury retail and fashion trends.

Responsibilities

• Represent Coach as a brand ambassador.
• Build lasting client relationships through personalized service.
• Drive sales through upselling and tailored recommendations.
• Assist teammates and maintain service standards.

Skills

Sales experience

Fashion knowledge

POS operation

Strong English proficiency

Clienteling skills

Social media savvy

Job description

About Coach

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry portfolio, Coach is committed to stretching what's possible and fostering an inclusive and innovative environment.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills (preferred).
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Physical Requirements: Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.

Base Pay Range

$15.00 – $19.50 per hour.

Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].