Retail Sales Associate

Bob's Discount Furniture; Solon (OH); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

National Medical, Dental, and Vision Insurance

Paid Time Off: Vacation, Personal Days, Sick Leave, Holidays

401(k) Profit Sharing Plan with a generous company match

Employer-paid Life Insurance and voluntary life coverage

Tuition Reimbursement and employee scholarships

Generous Employee Discount on Day 1

Job summary

Bob's Discount Furniture in Solon, Ohio, is seeking a Senior Retail Guest Experience Specialist to enhance customer interactions and drive sales. You will serve as a trusted advisor, helping customers navigate product offerings and ensuring a memorable shopping journey.

This full-time position necessitates availability during evenings, weekends, and holidays. Ideal candidates will demonstrate strong sales acumen and a passion for customer service, which is critical to our growth as a leading furniture retailer.

Qualifications

• Ability to engage customers and deliver exceptional service.
• Track record of achieving or exceeding sales goals.
• Effective team collaboration and leadership potential.

Responsibilities

• Guide customers through a service-first shopping journey.
• Help customers find beautiful home solutions.
• Drive sales performance and develop leadership skills.

Skills

Customer service and relationship building

Consultative selling and product presentation

Sales performance and goal achievement

Leadership presence and team collaboration

Conflict resolution and guest issue handling

Communication and active listening

Use of digital tools and financing systems

Job description

**Job Title** Senior Retail Guest Experience Specialist**Job Overview**As a **Senior Retail Guest Experience Specialist** at Bob’s Discount Furniture, you are more than just a sales associate—you’re a trusted advisor, a customer champion, and a team leader on the showroom floor. You’ll guide customers through a service-first shopping journey, help them find beautiful home solutions, and represent The Bob’s Way in every interaction. This role offers the opportunity to develop leadership skills, drive sales performance, and grow with one of the fastest-growing furniture retailers in the country.This is a full-time, in-store position requiring availability on evenings, weekends, and holidays.**What You’ll Bring to Bob’s**At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a strong customer focus, sales acumen, teamwork, and a drive for continuous learning and improvement. If you love building relationships, exceeding goals, and delivering a world-class guest experience, this is the role for you.**Key Skills for Success**To excel in this role, you will need to demonstrate strengths in the following skill areas:**Core Competencies & Expertise*** Customer service and relationship building* Consultative selling and product presentation* Sales performance and goal achievement* Leadership presence and team collaboration* Conflict resolution and guest issue handling* Communication and active listening* Use of digital tools and financing systems (e.g., tablets, CRM)* Process execution and showroom readiness**Preferred Competencies & Skills*** Experience in commission-based or customer-facing sales* Previous customer service or retail experience* Exposure to peer leadership or training**Who We Are**At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.**How We Will Support Your Success**We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.**Benefits & Perks*** National Medical, Dental, and Vision Insurance* Paid Time Off: Vacation, Personal Days, Sick Leave, Holidays, Work Anniversary—and Your Birthday!* 401(k) Profit Sharing Plan with a generous company match* Employer-paid Life Insurance and voluntary life coverage* Pet Insurance and financial wellness resources* Tuition Reimbursement and employee scholarships* On-demand learning and leadership development via Workday Learning* Generous Employee Discount on Day 1, plus Hays Perks merchant discounts**Our Culture & Core Values**At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—**Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun**—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!**Minimum Qualifications*** Ability to engage customers and deliver exceptional service* Track record of achieving or exceeding sales goals* Effective team collaboration and leadership potential* Must be at least 18 years old to be considered for employment**Physical Demands*** Must be able to stand, walk, and move about the store for extended periods* Ability to lift, push, or pull up to 25 lbs. without assistance; up to 50 lbs. with or without reasonable accommodation* Frequent bending, twisting, reaching, and other physical activity throughout the day* Ability to sit or stand continuously to complete assigned tasks**Diversity is a Core Value at Bob’s**At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or working with us, you are valued, appreciated, and free to be who you are. We are committed to creating a space as diverse as the communities we serve.**Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:**Pay:$20.00 - per hour*It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.**If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.*