Sales Associate (Full-Time)

The National WWII Museum; New Orleans (LA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401(k) with match

Paid holidays

Tuition assistance

Employee parking

Job summary

The National WWII Museum in New Orleans is seeking a full-time Sales Associate to deliver exceptional customer service in our museum stores. You will greet customers, ring up purchases, stock shelves, and keep merchandising neat and clean.

You’ll engage shoppers, answer questions, handle payments, and process returns while maintaining displays and ensuring accurate pricing. Weekend and holiday availability is required.

Qualifications

• Greet every customer that walks in the door and provide high level service.
• Minimum 2-year retail experience and ability to handle cash transactions.
• Communicate clearly with customers, supervisors and coworkers.
• Merchandise products, stock shelves, and maintain displays.
• Ability to lift up to 30 lbs and work weekends/holidays.

Responsibilities

• Greet customers, ring up purchases, and process payments accurately.
• Stock shelves, price items, and keep checkout areas clean and organized.
• Assist with returns/exchanges and follow store policy.
• Engage customers to drive sales and answer questions about orders.
• Wrap gifts as requested and maintain attractive, compliant displays.

Skills

Customer service

Cash handling

Merchandising

Communication

Teamwork

Education

High School Diploma or GED

Tools

POS system

Job description

Description

The National WWII Museum is currently seeking a full-time Sales Associate. Reporting to the Museum Store Manager, the Sales Associate will be responsible for all aspects of customer service in the Museum Stores, including, but not limited to greeting customers, ringing up purchases, stocking shelves and general merchandising and cleaning.

Description

The National WWII Museum is currently seeking a full-time Sales Associate. Reporting to the Museum Store Manager, the Sales Associate will be responsible for all aspects of customer service in the Museum Stores, including, but not limited to greeting customers, ringing up purchases, stocking shelves and general merchandising and cleaning.

Requirements

• Greet every customer that walks in the door.
• Provide the highest level of customer service every day.
• Seek out and engage with customers to drive sales.
• Answer Customer’s questions and provide information on special order procedures.
• Ensure adequate change is in cash drawers at beginning of shift.
• Ensure Customer is charged the correct price for all items and all items are rung up or scanned into the POS system. Cash, check or credit/debit card payments are to be processed for all transactions. Receipt is to be issued for every transaction.
• Bag, box, wrap or gift wrap merchandise based on Customer’s desires.
• Maintain clean and orderly checkout areas.
• Process merchandise returns and exchanges within established store policy.
• Resolve customer complaints. In the absence of a satisfactory resolution, call Store Manager.
• Stock shelves, ensuring product pricing and shelf signing procedures are adhered to.
• Maintain clear and orderly sales floor displays.
• Follow established rules, regulations and dress code requirements.
• Undertake other duties and special projects as assigned by the Store Manager.

Qualifications

• Minimum High School Diploma/GED or comparable work history
• Minimum 2-year retail experience
• Must be a customer focused service provider both on and off the sales floor.
• Must be able to communicate clearly and professionally with customers, supervisors and co-workers.
• Must possess basic mathematical skills and abilities.
• Must possess basic merchandising skills, including the ability to communicate merchandising ideas to the Store Manager.
• Must be creative, detail oriented, and motivated.
• Must be able to complete tasks within a specified time frame.
• Must have the ability to work independently.
• Must be able to maneuver around sales floor, museum campus, and lift up to 30lbs.
• Must be willing to learn and follow established policies and procedures.
• Must be available on weekends and holidays and be willing to work overtime when needed.

In addition to offering competitive wages, the Museum’s benefits package includes:

• Medical insurance – 2 plan options; Museum pays 75% of premium
• Dental and vision insurance
• Flexible spending account
• 401(k) – Museum matches 50% of employee contribution up to 6%; employer contribution full vested after 3 years of employment
• Life insurance and AD&D - $15,000 policy employer paid; additional life and AD&D available
• Long term disability insurance
• Paid vacation and sick leave, 10 paid holidays per year
• Free parking
• Tuition assistance and professional development
• Employee assistance program

The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.