Sales Associate Falls Church FT

careers-dcgoodwill; Falls Church (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

Goodwill in Falls Church, VA is seeking a retail associate to deliver friendly customer service, manage merchandise presentation, and handle cashier duties. You will engage with customers in-store and by phone, maintain a neat sales floor, and perform housekeeping tasks as needed to support a positive shopping experience.

The role emphasizes effective communication, steady cash handling, and the ability to work in a collaborative team to meet store goals and maintain a welcoming environment for

Qualifications

• Effective communication with customers and GGW associates
• Provide exceptional customer service to all customers
• Ability to settle customer complaints
• Basic math skills and ability to operate a cash register

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone
• Ensures merchandise is placed on the sales floor in a timely manner
• Rings items accurately on the register and handles cash gestures with care
• Maintains knowledge of merchandise and answers customer questions promptly
• Keeps floor merchandise neat and assists customers with purchase selections
• Maintains a clean professional appearance
• Performs general housekeeping and store upkeep duties as assigned by management

Skills

Action Oriented

Customer Focus

Composure

Time Management

Job description

Overview

Enjoy the opportunity to be the face of our retail operations and learn something new every day while Goodwill prepares you to advance in your career. Sales team members work in a collaborative environment and make a positive and sustainable impact on our community.

Responsibilities

Essential Competencies:

Action Oriented Customer Focus Composure Time Management

Essential Duties and Responsibilities:

1. Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.2. Assures merchandise is placed on the sales floor in a timely manner3. Able to ensure items are rung accurately on the register4. Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator 5. Maintains knowledge of merchandise and answers customer’s questions courteously and promptly6. Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections. 7. Maintains clean professional appearance

Other Duties and Responsibilities:

1. Maintain an orderly and clean register area 3. Maintain familiarity with store security procedures and exercise security practices when necessary4. Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms) 5. Perform other duties as assigned by management

Qualifications

Required Qualifications

1. Ability to effectively communicate with customers and GGW associates 2. Ability to provide exceptional customer service to all of our customers 3. Ability to settle customer complaints 4. Ability to perform basic math skills 5. Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift)6. Ability to bend and lift up to 40 pounds frequently 7. Basic working knowledge of computer applications and the internet

Preferred Qualifications

1. A minimum of six months of previous work experience2. High School Diploma or equivalent3. Previous experience working in a retail environment4. Excellent customer service related skills 5. Working knowledge of a cash register6. Multilingual with complete fluency in English