Sales Associate: Customer Experience & Growth Opportunities

Belk, Inc.; Alabaster (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Matching

Generous PTO

Merchandise Discounts

Paid Maternity and Paternal Leave

Growth and Professional Development

Employee Assistance Programs

Education and Tuition Reimbursement

Job summary

Belk, Inc. is hiring a Sales Associate to deliver a positive customer experience by assisting with merchandise selection, recommending products, and processing transactions.

This hourly role drives sales, maintains merchandising standards, and collaborates with store operations to meet store objectives. The position emphasizes building relationships, providing personalized service, and maintaining a friendly store environment that encourages customer loyalty.

Qualifications

• Dedication to customer service and a drive to achieve store objectives.
• Ability to take ownership of assigned tasks and contribute to store success.
• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.

Responsibilities

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
• Build genuine relationships with customers to foster loyalty and repeat business.
• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.
• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance.
• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.
• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

Skills

Customer service

Communication

Tech savvy

Flexible schedule

Team collaboration

Tools

POS system

Job description

Belk, Inc. is hiring a Sales Associate to deliver a positive customer experience by assisting with merchandise selection, recommending products, and processing transactions.

This hourly role drives sales, maintains merchandising standards, and collaborates with store operations to meet store objectives. The position emphasizes building relationships, providing personalized service, and maintaining a friendly store environment that encourages customer loyalty.