Sales Associate

Citi Trends, Inc.; Belleville (IL); On-site; USD 17,000 - 22,000; Part time

Job summary

Citi Trends, Inc. in Belleville, IL is seeking a Sales Associate to deliver excellent customer service, assist with merchandise knowledge, and engage with shoppers to ensure satisfaction.

This role requires a proactive, vigilant individual with strong communication skills who can work a flexible schedule in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Basic math skills such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently during transactions.
• Handles cash, checks and credit cards per policy.
• Obtains management approval for returns, voids and checks.
• Maintains and cleans as assigned.
• Provides proper customer service and follows fitting room policies.
• Explains exchange/refund policies to customers.
• Assists with Loss Prevention procedures and reporting incidents.
• Performs other duties as assigned.

Skills

Excellent communication

Flexible schedule

Mathematical calculations

Education

High school diploma

Job description

Job SummaryThe Sales Associate is responsible for playing a critical role by delivering excellent customer service and by

Department: Operations
Title: Sales Associate
Reports to: Store Management
FLSA Status: Non-Exempt / Part-Time
Location: In Store
Job SummaryThe Sales Associate is responsible for playing a critical role by delivering excellent customer service and by
having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a
proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity,
effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales
Associate will play a critical role in building a positive work culture, driving employee involvement, and
supporting change management efforts within the retail organization.

Duties/Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer's transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Required Skills/Abilities

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Education/Experience

• High school diploma or equivalent

Physical Requirements

• Squat/Kneel/Stoop (Frequent to continuous)
• Stand/Bend/Walk (Frequent to continuous)
• Twist (Occasional to Frequent)
• Reach above shoulder (Occasional to Frequent)
• Lift/Carry (Occasional to Frequent)
• Push/Pull (Occasional to Frequent)
• Use of hands (manual dexterity, grasping (Frequent to Continuous))

General Information

The above statements are intended to describe the general nature and level of work being performed by
individuals assigned to this position. They are not intended to be an exhaustive list of all duties,
responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided
to all employees and applicants for employment. Discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
is prohibited