Sales Associate | Client Experience Specialist

Toone Collective; Coeur d'Alene (ID); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay $23–$25

Sales commission

Employee jewelry discount

Paid time off

Job summary

Toone Collective in Coeur d’Alene is opening a new jewelry boutique and seeks a Sales Associate | Client Experience Specialist to shape the in-store experience from day one. You will welcome clients, learn their needs, and guide them through a curated selection of fine jewelry with warmth and precision.

The role is full-time and on-site, combining sales, relationship-building, and exceptional service. You’ll collaborate with the team to deliver personal, elevated experiences that celebrate

Qualifications

• Client service and sales experience with relationship-building and personalized in-store experiences.
• Clear communication and active listening.
• Attention to detail and organizational skills for merchandising and transactions.
• Professionalism, reliability, and discretion in representing the brand.
• Ability to stand for extended periods in a boutique environment.
• Jewelry industry experience is preferred.

Responsibilities

• Engage with clients, present jewelry and options.
• Assist with purchases, special orders, and transactions.
• Maintain beautiful product displays and inventory.
• Support store events and community-building initiatives.
• Build lasting client relationships and follow up.

Skills

Client service & sales

Communication

Attention to detail

Professionalism

On-site boutique work

Jewelry retail experience

Education

High school diploma or equivalent

Job description

Company Description

Be part of something new.

Opening soon in downtown Coeur d’Alene, Toone Jewelry Collective is bringing a fresh, modern perspective to the fine jewelry experience. Built on founder Denver Toone’s 20+ years of industry experience and deep family roots in the trade, Toone Collective blends timeless craftsmanship and tradition with a thoughtful, contemporary approach to personal style.

More than a jewelry store, Toone Collective is a place where meaningful moments and lasting connections come together. From celebrating life’s biggest milestones to finding the perfect piece for everyday luxury, our goal is to create an experience as memorable as the jewelry itself.

As we prepare to open our doors, we’re building a team that will help shape this exciting new chapter in Coeur d’Alene. This is an opportunity to be part of a growing brand from the beginning, contribute to something fresh and distinctive in the local retail landscape, and help create a welcoming destination for fine jewelry and everyday luxury.

Role Description

Sales Associate | Client Experience Specialist

We are seeking a personable, detail-oriented Sales Associate | Client Experience Specialist to join our team as we prepare to open in downtown Coeur d’Alene. This is an exciting opportunity to be part of something new, help establish the in-store experience from day one, and build lasting relationships with clients in a beautiful, thoughtfully designed retail environment.

This full-time, on-site role combines sales, relationship building, and exceptional client service. You’ll welcome clients, learn about their needs and personal style, and guide them through a curated selection of fine jewelry with confidence and attention to detail. From everyday favorites to meaningful gifts and significant life milestones, you’ll help each client find something special while delivering an experience that feels personal, warm, and elevated.

Daily responsibilities include engaging with clients, presenting jewelry and product options, answering questions, assisting with purchases and special orders, processing transactions, maintaining beautiful product displays, and supporting inventory management. The role also includes client follow-up, appointment support, and participation in store events and community-building initiative. You'll work closely with the team and play an important role in bringing the Toone Collective brand to life. You will contribute to a store with a culture rooted in connection, thoughtful service, and a genuine passion for fine jewelry.

Qualifications

• Client service and sales skills, including relationship-building, consultative selling, and creating personalized in-store experiences.
• Communication skills, including clear verbal communication and active listening.
• Attention to detail and organizational skills for handling merchandise, maintaining displays, and accurately processing transactions.
• Professionalism and reliability, including punctuality, integrity, and the ability to represent the brand with discretion and care.
• Comfort working on-site in a boutique environment, with the ability to stand for extended periods and support store operations as needed.
• Interest in fine jewelry, design, or luxury retail; prior jewelry retail experience required.
• Ability to learn product details and translate technical or design information into accessible, engaging conversations for clients.
• High school diploma or equivalent required; additional 3+ years retail experience in jewelry industry.

Compensation & Benefits

• Competitive hourly pay: $23–$25 per hour, based on experience
• Commission opportunities: Base hourly wage plus sales commission
• Employee jewelry discount
• Paid time off (PTO)