Sales Associate - Chino Hills

ROCKY MOUNTAIN CHOCOLATE FACTORY INC; Chino Hills (CA); On-site; USD 24,000 - 26,000; Part time

Job summary

Rocky Mountain Chocolate Factory Inc in Chino Hills, CA is seeking a part-time Sales Associate to deliver friendly service and drive sales. You will greet customers, explain products, and help them choose items while maintaining a welcoming store atmosphere.

The role requires a high school diploma or equivalent and at least 6 months of retail experience, with strong communication, product knowledge, and the ability to operate the POS system.

Qualifications

• 6+ months of retail experience.
• Excellent verbal communication and active listening.
• Able to meet or exceed sales goals in a fast-paced setting.
• Strong product knowledge and cross-selling ability.
• Able to operate the store's POS system.

Responsibilities

• Greets customers and assists with purchases.
• Suggests merchandise based on customer needs.
• Demonstrates products and answers questions.
• Processes payments and handles returns/exchanges.
• Stocks shelves and maintains store cleanliness.
• Supports sampling and tip share initiatives.

Skills

Retail sales

Customer service

Verbal communication

Active listening

Cross-selling

Teamwork

Education

High School Diploma or Equivalent

Tools

POS system

Job description

Sales AssociateJob Title:Sales AssociateLocation:Chino Hills, CADepartment:Retail StoreStatus:Regular, Part-TimeReports To:Store ManagerFLSA Category:Non-exemptDirect Reports:0Level:MidlevelRelevant Experience:6+ monthsSalary Range:$17.50-$19/hour + tip sharePosition SummaryThe Sales Associate assists customers with purchasing merchandise while providing excellent customer service and maintaining a welcoming retail environment.Key ResponsibilitiesThe Sales Associate will be expected to consistently deliver outstanding outcomes in the following areas:Greets and interacts with customers, with attention to sampling and cross-selling.Consults with customers to understand their needs and preferences related to making a purchase.Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.Answers customers’ questions about products and merchandise.Assists customers with purchase decisions and encourage them to return.Collects payments and accurately operates a POS system.Processes returns and exchanges.Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders as needed.Cooks and/or hand dips store made product to meet store requirement and order demands.Assist with maintaining a clean, organized, and well-stocked retail environment.Must be punctual and reliable for all scheduled shifts.Performs other department related duties as assigned.This role requires strong retail sales execution and front-line leadership while delivering high-quality customer experience. Success in this role depends on strong communication, organizational skills, product knowledge and the ability to meet or exceed sales goals in a fast-paced environment.EDUCATION, EXPERIENCE & SKILLSHigh school diploma or equivalent, preferred.6+ months retail experience, preferred.Excellent verbal communication and active listening skills.Excellent sales and customer service skills.Ability to anticipate customers’ needs and recommend appropriate merchandise.Ability to operated or quickly learn the store’s point-of-sale system.Ability to work independently and as part of a team.Ability to recommend merchandise to customers.Ability to operate or to quickly learn the store's point-of-sale system.PHYSICAL ENVIRONMENTAbility to work independently during slower business periods when required.Prolonged periods standing and walking in a fast-paced retail space.Must be able to move throughout the shift including behind customer counters, around cooking tables and in stock room, frequently lift up to 25 pounds, occasionally lift up to 50 pounds, bend, reach away from the body and above waist level, and grasp small objects, with or without reasonable accommodation.