Sales Associate

TriMark USA, LLC; Fountain Valley, Northern (CA, KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Pet Insurance

Legal Insurance

401k

Community Service Day

Spotlight Awards

National Sales Excellence Awards

CFSP Prep Certification Program

Job summary

TriMark USA, LLC is seeking a Sales Associate in Fountain Valley to provide exceptional customer service to chefs, restaurant owners, and cooking enthusiasts. The role emphasizes accurate transactions, upselling, and building relationships with customers on the sales floor.

You will balance the cash register, process refunds or exchanges as needed, and work to meet weekly sales goals while maintaining a positive shopping environment. Bilingual English/Spanish is required for daily interactions.

Qualifications

• 1–2 years of cashier and customer service experience required.
• Bilingual English/Spanish required.
• High School diploma or GED or equivalent military/practical experience.

Responsibilities

• Assist professional chefs, restaurant owners, and cooking enthusiasts with purchases at the counter.
• Proactively communicate with vendors and customers to facilitate special orders.
• Provide active upselling on the sales floor to enhance customer orders and increase revenue.
• Achieve weekly and monthly sales goals and follow up on quotes/bids.
• Balance the cash register and provide receipts to every customer.

Skills

Customer service

Upselling

Cash handling

Bilingual English/Spanish

Education

High School diploma or GED

Job description

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

POSITION SUMMARY:

• The Sales Associate reports to the Store Manager
• Located in Fountain Valley
• Full-Time
• In Office
• Bilingual English/Spanish required

Job Description:

As a Sales Associate, you will play a crucial role in providing exceptional customer service to chefs, restaurant owners, and cooking enthusiasts. You will ensure smooth transactions, resolve customer inquiries, and maintain a positive shopping experience. In addition to assisting customers, you will be responsible for achieving sales goals, handling quotes and bids, and conducting active outreach to both lapsed and current customers, as well as driving upselling initiatives on the sales floor.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Customer Assistance & Sales Support:

• Assist professional chefs, restaurant owners, and cooking enthusiasts with their purchases at the counter.
• Proactively communicate and collaborate with vendors and customers to facilitate special orders.
• Provide active upselling on the sales floor, identifying opportunities to enhance customer orders and increase revenue.

Goal Achievement & Sales Outreach:

• Achieve weekly and monthly sales goals to contribute to the overall success of the store.
• Engage in the quote/bid process and ensure diligent follow-up with customers.
• Conduct active outreach to both lapsed and current customers to foster ongoing relationships and repeat business.

Issue Resolution:

• Resolve customer complaints promptly and effectively.
• Process refunds and exchanges with a customer-focused mindset.

Independent Work & Transaction Handling:

• Work independently or with minimal supervision, demonstrating initiative and responsibility.
• Accept payments, ensuring accuracy in prices and quantities, and provide receipts to every customer.
• Bag purchases to ensure safe transport.
• Balance the cash register and generate reports for credit and debit sales.

Workspace & Customer Interaction:

• Maintain a clean and organized workspace to enhance the shopping environment.
• Occasionally visit customers to strengthen relationships and gather valuable feedback.

SKILLS & ATTRIBUTES:

• Strong analytical skills with attention to detail.
• Excellent verbal and written communication skills.
• Energetic personality with a customer-focused approach.
• Ability to multi-task and learn quickly in a dynamic retail environment.
• Computer literacy is a must.
• Foodservice industry experience is a plus.

COMPETENCIES:

• Ability to read, write, and speak English sufficiently; knowledge of other languages is a plus.
• Bilingual proficiency in Spanish and English is strongly preferred; being bilingual in another language relevant to the local area is also a plus.
• Excellent interpersonal skills to collaborate effectively with vendors, customers, and team members.
• Proven capability to multitask, learn quickly, and adapt to the dynamic demands of a retail environment.

QUALIFICATIONS & EXPERIENCE:

• High School diploma or GED, or equivalent Military or practical experience.
• 1 – 2 years of previous cashier and customer service experience is required.
• Ability to successfully pass a background check post offer acceptance.