Sales Associate - Chico's

Chico's; Houston (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Chico's in Houston, Texas is seeking a Sales Associate responsible for enhancing customer experiences and achieving sales goals. This role requires excellent communication and customer service skills, adaptability to technology, and the ability to work flexible hours. Responsibilities include promoting merchandise, supporting store operations, and building customer relationships. Candidates should possess a high school diploma and retail experience is preferred. Join us to contribute to a collaborative team focused on exceptional service.

Qualifications

• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Ability to learn technology provided by the company.

Responsibilities

• Meet company sales goals using effective sales techniques.
• Model and promote exceptional customer service standards.
• Support store replenishment and maintain an organized boutique.

Skills

Communication skills

Customer service skills

Organizational skills

Problem-solving

Multi-tasking

Education

High School diploma or equivalent

Job description

Position Objective

The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability.

Functional Responsibilities

Drive for Results

• Meet company sales goals by utilizing sales techniques and communicating product knowledge to the customer; recommend merchandise selections or help locate or obtain merchandise based on customer needs and desires.
• Maintain knowledge of current sales and promotions; maintain pricing and visual standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participate in visual directives including monthly store sets and zone maintenance.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
• Reinforce buying decisions at the checkout and achieve add‑on goals, including gift card sales.
• Sign up clients for the reward program.
• Build and maintain a solid customer following through clienteling and wardrobe management.
• Know current product fit and style assortment offerings in store and online.
• Maintain consistent client communication through utilization of the customer book.

Operational Excellence

• Support replenishment activities that keep the store full and abundant.
• Assist with locate fulfillment.
• Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc., as directed.
• Assist with boutique cleanliness and organization.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.

Other duties as assigned.

Location: 0203 - Town & Country Village

Qualifications

• High School diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Ability to communicate with customers, Associates, and Management.
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives; ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Physical Requirements

• Constant walking/standing – 67‑100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1‑33% of an 8‑hour shift.
• Frequent climbing – 34‑66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.