Sales Associate - Charlottesville, VA

L.L.Bean; Charlottesville (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible schedules to balance work with personal life

Competitive pay reflecting skills and experience

Generous discounts on L.L.Bean products

Job summary

L.L.Bean in Charlottesville, Virginia, is seeking a dedicated retail associate to enhance customer interactions and drive sales. Responsibilities include engaging customers, driving sales opportunities, and advocating for customer needs.

The ideal candidate will have a genuine passion for customer service, a friendly communication style, and an interest in outdoor activities. Flexible schedules and competitive pay are among the perks offered.

Qualifications

• Availability to work varied hours, including nights, weekends, and holidays.
• Demonstrates capacity for collaborative work in a retail environment.

Responsibilities

• Engage customers and provide personal service.
• Drive sales by converting customer interactions.
• Build relationships with customers and team members.
• Advocate for customers' needs and solve problems efficiently.
• Leverage technology for omni-channel service.
• Promote L.L.Bean sponsored programs.
• Maintain store organization and standards.

Skills

Passion for providing world-class customer service

Friendly and outgoing communication style

Proficiency with computer systems

Adaptability and openness to change

Genuine passion for the outdoors

Job description

Key Responsibilities

• Engage Customers: Approach and assist multiple customers, providing personal and genuine service interactions.
• Drive Sales: Convert every customer interaction into a sales opportunity, driving brand loyalty through exceptional service.
• Build Relationships: Values and works collaboratively and respectfully across a variety of differences among team members and customers.
• Advocate for Customers: Listen actively to understand customer needs and solve problems efficiently at the first point of contact.
• Leverage Technology: Use POS, customer systems, and mobile devices to provide seamless, fast omni‑channel service.
• Promote Initiatives: Drive excitement around L.L.Bean sponsored programs, including Outdoor Discovery School and the L.L.Bean Mastercard program.
• Maintain Standards: Ensure a well‑organized store, uphold visual and merchandising standards, and support store operations processes.
• Collaborate: Work as part of a team to achieve results, create a positive work environment, and adapt to changing business needs.
• Health and Safety: Contribute to a safe and healthy workplace by following all safety policies and procedures.

Physical Demands

Required to stand, walk, talk, hear during shift; occasionally ascend or descend ladders, stairs, and ramps; repetitive motions with wrists, hands, and fingers; occasionally stoop, kneel, bend, crouch, and lift 1 to 20 pounds; occasionally move and lift objects up to 40 pounds using a team lift as needed.

Skills and Qualifications

• Passion for providing world‑class customer service.
• Friendly and outgoing communication style.
• Proficiency with computer systems and ability to learn new technologies.
• Adaptability and openness to change.
• Availability to work varied hours, including nights, weekends, and holidays.
• Genuine passion for the outdoors and participation in outdoor activities.
• Demonstrates capacity for collaborative work in a retail environment, serving customers and teams from a variety of backgrounds.

Benefits

• Flexible schedules to balance work with personal life.
• Competitive pay reflecting skills and experience.
• Fun perks and generous discounts on L.L.Bean products.