Bilingual Sales Associate

OneMain Financial; Fort Mill (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

OneMain Financial in Fort Mill, SC is seeking Loan Representatives to be the first point of contact for customers with a range of financial needs in a call center environment. You will assess customers, explain OneMain’s lending products, process applications, and work to meet or exceed performance goals with high energy and accuracy.

Experience in customer service, call centers, and Spanish bilingual ability are preferred.

Qualifications

• High School Diploma or GED is required.
• Ability to meet processing goals with a sense of urgency.
• Proficient with multiple tools/systems.

Responsibilities

• Reach out to customers via outbound and inbound calls.
• Process applications for personal lending products.
• Provide excellent customer service and exceed goals.
• Maintain up-to-date knowledge of OneMain lending products.
• Ensure compliance with company policies and applicable laws.
• Market and cross-sell OneMain products within a team environment.

Skills

Customer service

Call center experience

Multitasking

Bilingual: Spanish

Education

High School Diploma or GED

Tools

CRM systems

Job description

At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain’s personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs.

In the Role

• Reach out to customers via outbound calls or responding to inbound calls from potential customers
• Processing applications for multiple personal lending products.
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
• Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
• Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
• Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment

Requirements

• High School Diploma or GED
• Sense of urgency in meeting or exceeding application processing goals
• Proficiency in utilizing multiple tools/systems simultaneously

Preferred

• Experience working in customer service, collections or call center environments
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish

Work Schedule

Hours of Operation:

Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-12:00 PM

The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.