Sales Associate, Aspen

Van Cleef & Arpels; Aspen (CO); On-site; USD 120,000 - 190,000; Full time

Job summary

Van Cleef & Arpels in Aspen, CO seeks a Sales Channel Manager to lead direct, online, and retail channels. Develop and execute strategies aligned with brand objectives, identify opportunities, set targets, and monitor performance to drive top-line growth.

You will manage partner relationships, negotiate contracts, train teams, and oversee CRM usage, pricing, and compliance, ensuring exceptional client experiences and adherence to luxury standards.

Qualifications

• Required: Master's degree or equivalent; extensive experience enabling supervision of junior staff and advising others.
• Strong relationship management and negotiation capabilities for complex accounts.
• Proven ability to develop and implement channel sales strategies and drive growth.

Responsibilities

• Develop and implement channel sales strategies across direct, online, and retail channels.
• Identify new opportunities, set sales targets, and monitor performance against goals.
• Manage channel partner relationships, negotiate contracts, and provide training and support.
• Oversee pricing projects and contract terms with external partners; escalate issues when needed.
• Maintain CRM systems, ensure data quality, and drive insights to improve customer relationships.

Skills

Relationship management

Negotiation

Strategic planning

CRM proficiency

Education

Master's Degree or equivalent

Job description

YOUR MISSION:

Manage a sales channel, such as direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals. Manage relationships with channel partners, negotiate contracts, and provide training and support to ensure that the partners are equipped to sell the organization's products or services effectively.

HOW WILL YOU MAKE AN IMPACT?

• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization, enabling effective two-way flow of information and resolution of issues.
• Set clear objectives for each sales call; develop and deliver presentations tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization; gather and analyze relevant information; and secure agreement to a statement of customer requirements.
• Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services.
• Configure complex product-and-services solutions and associated contractual terms that meet the customer's mid- to long-term needs, incorporating input from relevant internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, or review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary.
• Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
• Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.
• Manage a portfolio of contracts and negotiate service-level agreements, planning, coordinating, and supervising activities related to major contracts.
• Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement to enhance customer relationship management.
• Implement and control compliance management for specific segments of the organization's external partners.
• Develop product education courses to meet identified needs, improving performance and meeting business requirements.
• Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.
• Required qualifications include a Master's Degree or equivalent level of education, extensive experience enabling the job holder to handle the majority of situations and advise others, and experience in general supervision of more junior colleagues. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Master's Degree or Equivalent Level Experience enables job holder to deal with the majority of situations and to advise others.