Sales Associate - 45413

7-Eleven, Inc; Morgan Place (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

7-Eleven, Inc is seeking a Retail Team Member to provide prompt customer service, operate the register, and maintain store cleanliness and safety. The role requires accurate cash handling, knowledge of products and promotions, and adherence to company policies.

Responsibilities include processing sales, assisting guests with needs, handling payments securely, and communicating effectively with management about incidents and safety concerns.

Responsibilities

• Provide prompt, courteous customer service by discovering guests’ needs.
• Ring up all sales on the cash register and POS accurately, using suggestive selling where appropriate.
• Handle money, checks, and other payments with honesty and integrity.
• Follow cash-handling policies to prevent loss and ensure accuracy.
• Safeguard cash and merchandise; report and respond to security incidents per procedures.
• Maintain store cleanliness including floors, restrooms, counters and display areas.
• Address customer complaints tactfully and promptly.
• Adhere to laws and company policy on restricted beverage and tobacco sales.
• Process service transactions such as lottery, vendor coupons, and approved cards per policy.
• Identify and report safety hazards; follow emergency procedures as required.
• Complete accident/incident reports and notify management promptly.
• Maintain gas island cleanliness and stock levels; ensure safety procedures are followed.
• Perform duties to ensure proper product rotation, stocking, and pricing.
• Assist in inventory control and vendor check-in where needed.
• Maintain knowledge of products and promotions for selling opportunities.

Job description

Duties/Responsibilities:

• Provides prompt, courteous customer service by discovering guests’ needs.
• Rings up all sales on the cash register, or point-of-sale equipment properly and accurately. Using suggestive selling techniques.
• Maintains ethical integrity, and honesty while handling money, checks, and other types of payment received for products sold.
• Follows policies and procedures established to prevent loss or cash and merchandise due to actions by employees, vendors, and customers. Ensures proper cash handling procedures and policies are followed.
• Safeguards cash and merchandise; follow company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual.
• Performs duties necessary to maintain internal and external store cleanliness; in addition to basic upkeep so that floors, windows, restrooms, food preparation areas, shelves, and counters stay clean and presentable at all times.
• Reacts and reports to customer complaints tactfully and promptly.
• Follows company policy and procedure and all laws governing restricted beverage and tobacco sales.
• Performs service transactions in accordance with company policy such as s lottery sales and redemption; vendor coupon redemptions; company approved credit cards, and etc.
• Adheres to company policies when related to safety and security. Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management.
• Prepares required accident/incident reports; immediately reports such activities to the Facility Manager.
• Maintains gas island cleanliness, safety, and stock levels (oil spills, windshield fluid, pumps, and etc.)
• Complies with all food safety behaviors including: proper handling procedures, temperature requirements, and established sanitary standards.
• Receives products from vendors, following correct procedures. Assist management in vendor check-in.
• Maintains merchandise including: proper rotation, storage, stocking, and pricing promptly/accurately.
• Assists in maintaining proper inventory levels and audits.
• Maintains knowledge of all products offerings and promotions.
• Completes all required paperwork accurately (vendor invoices, job assignment sheets, etc.)
• Maintains a professional appearance in accordance with company uniform and personal appearance policy.
• Performs other duties as assigned.
• Reports to work on time and when scheduled.