Sales Associate, #26-072a

Naval Academy; Annapolis (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

The United States Naval Academy Business Services Division is recruiting a Sales Associate to support Brigade Services and deliver friendly customer service to midshipmen. This role covers POS transactions, inventory, and merchandising across NABSD stores, with 8‑hour shifts and Fridays required.

Candidates should have 1 year of general work experience or 2 years of education beyond high school, plus a team-oriented mindset and reliable work ethic. Training provided by NABSD.

Qualifications

• Must have 1 year general work experience or 2 years education beyond high school.
• Front-facing customer service experience required; service industry preferred.
• Experience handling POS systems and cash handling.
• Ability to work in a team and resolve issues.
• Hands-on duties including operating crafting/engraving equipment.

Responsibilities

• Provide exemplary customer service and drive daily sales.
• Process sales, returns, and handle POS transactions securely.
• Assist in stocking, merchandising, and inventory checks.
• Support NABSD retail outlets and special orders.
• Maintain housekeeping and safety compliance.

Skills

Front-facing customer service

Multi-tasking in fast-paced settings

POS system experience

Problem solving

Hands-on/tactile tasks (engraving, etc

Education

2 years education beyond high school

Tools

POS terminal

Job description

Join the elite team at the United States Naval Academy Business Services Division as a Sales Associate, where competitive starting pay and incredible incentives await those ready to embark on an exhilarating journey!

Join our team as a sales associate for Brigade Services. You will be part of the team that provides tailor, cobbler, hair, and laundry services to the Brigade of Midshipmen by providing excellent customer service to our nation's future leaders!

In order to meet the basic requirement of the Sales Associate position, NF‑2091‑02, you must meet one of the following:

• Have at least one year of general work experience; OR
• 2 years of education beyond high school.

You will be rated on the following Knowledge, Skills, and Abilities (KSAs) for this position:

• Front-facing customer service experience. Experience in a service-related industry is preferred.
• Experience multi-tasking in a fast-paced setting.
• Experience working a cash register or a point-of sales (POS) system. POS experience in a retail setting preferred.
• Skill in resolving problems individually and as part of a team.
• Experience performing hands‑on and/or tactile tasks such as operating crafting or engraving machines, managing and tracking intake of service items (laundry, shoes, etc).

JOB SUMMARY

This position is located in the U. S. Naval Academy's Non-Appropriated Fund Instrumentality (NAFI), Brigade Services Division of the Naval Academy Business Services Division (NABSD), Annapolis, Maryland. NAFI is an entity that generates its own funds through its operations, and is not funded by Congress. The purpose of this position is to support all of the retail operations and perform duties in all areas of the Barbershop, Laundry, Tailor Shop, with possibility of scheduling to support the Midshipmen Store and Gift Shop, Uniform Store, Online Store, or any other retail operation within NABSD.

DUTIES & RESPONSIBILITIES

Customer Service and Retail Duties - Achieves daily profitable sales goal by providing exemplary customer service to include greeting, professional appearance, positive attitude, and approaching the customer, suggestive selling and adding on. Must project the best image of USNA, in addition, must comply with the Public Affairs Office. Receives special order requests from authorized patrons and assists customers if needed. Incumbent prices special order merchandise and notifies customers when special order merchandise is received. Assists customers in locating merchandise throughout the retail stores. Assists in outfitting each new class of midshipmen in the summer of each year and throughout the year as required by directives from higher authority. Incumbents will issue, pack boxes, work issue stations fitting clothing, check-out and processing midshipmen through sales store terminals as required. Completes retail reports and submits to management.

Point of Sales (POS) and Specialized Systems - Operates the point-of-sale terminal verifying that all merchandise is properly scanned, verifies retail price, verifies product information, processes proper type of sale/ return in terminal, properly secures credit card information and delivers receipt to customer. Secures register funds daily, verifying all monies for the day. At the end of workday, counts/verifies all checks, bank charges, midshipmen charges and deposits same in drop safe per instructions, reconciles accounts.

Inventory - Stocks and maintains the sales floor according to daily sales plan. Stays current with merchandise assortment. Assists management with pricing when needed. When warehouse shipments are received, incumbent will check in merchandise, stock shelves, and assist in the maintaining the visual displays. Performs duties of repacking cartons, labeling cartons with proper counts, working with SKUs, and descriptions of merchandise for transfer to the warehouse and other retail operations. Incumbent also transports packages to / from the warehouse using the department van. Incumbent will also conduct spot inventories as assigned during the year. Supports management during inventory and performs other tasks related to the retail operation within NABSD.

General duties - Maintains housekeeping standards such as dusting, vacuuming, and taking out trash. Provides on the job training to new sales store clerks as needed. Supports the safety and health program. Promotes employee involvement to identify and eliminate safety/health hazards in order to ensure an accident‑free environment. Supports EEO policies and communicating support of those policies to all coworkers. Maintains all USNA, DOD, DON, and NABSD required training.

QUALIFICATIONS & CONDITIONS OF EMPLOYMENT

Applicants who meet the qualification requirements will be further evaluated to determine the extent to which their education, related experience, training, awards, and supervisory appraisal demonstrate they possess the desired knowledge, skills, and abilities (KSAs).

• Must obtain and maintain a secret security clearance – requires 18 years of age
• Males born after December 31, 1959 must be registered for Selective Service
• Verification of employment eligibility in the United States is required - We are an E-Verify participant
• Probationary period: Flexible employees are employed based on the needs of the business, and are in a continuous probationary status
• Must be able to understand and communicate in English
• Participation in Direct Deposit
• Must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.

Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor. Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case‑by‑case basis.

Scheduling 8-hour shifts, 3-4 weekdays per week, with Fridays required. 0-40 hours, weekly