Sales Associate - #161 and #170

Cloverkey LLC; Houston (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Cloverkey is seeking a friendly, dependable Sales Associate for its hospital gift shop in Houston, TX. This part-time role focuses on delivering outstanding customer service, achieving store sales goals, and maintaining a clean, welcoming environment.

You will process transactions, assist hospital staff, volunteers, patients, and visitors, and uphold Cloverkey merchandising standards and infection control requirements.

Qualifications

• High School Diploma or equivalent.
• Previous experience in gifts sales or similar field preferred.

Responsibilities

• Deliver an exceptional customer experience by greeting customers and providing personalized service.
• Meet store sales goals while contributing to overall store performance.
• Maintain an organized, clean gift shop reflecting Cloverkey standards and infection control requirements.
• Process transactions accurately and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.
• Balance cash drawers at the beginning and end of each shift, following cash handling procedures.
• Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey professionally.
• Assist daily store operations and uphold professional appearance standards.

Skills

Basic math

Phone etiquette

Time management

Sales skills

Customer service

Multi-tasking

Standing tolerance

Education

High School Diploma

Job description

Description

Are you an individual who thrives on accountability, continuous improvement, and being empowered to contribute to your team?

Do you enjoy working in a fast-paced, purpose driven environment where your role directly impacts organizational success?

If you're ready for a high-impact role and want to help shape the future of a growing company, we want to hear from you.

Cloverkey is a trusted name in retail gift shops within hospital systems. As a family-owned business, we are built on values of hard work, integrity, and exceptional customer service. We are looking for a part-time Sales Associate who embodies these qualities and is ready to take our gift shop to the next level.

Our Sales Associates play key roles in creating an outstanding shopping experience by delivering exceptional customer service and supporting the daily operations of the gift shop. This position is responsible for helping customers, achieving store sales goals, maintaining a clean and inviting shopping environment, accurately processing transactions, and building positive relationships with hospital staff, volunteers, patients, and visitors. The ideal candidate is dependable, service-oriented, and committed to representing Cloverkey with professionalism and care.

As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

Store Schedule Availability:

• Several Sales Associate shifts available: 14 hrs – 20 hrs
• Weekend shifts & M-F afternoon shifts ending at 6 pm or 7 pm
• Also the opportunity to work between 2 Gift Shops for Full Time Hours!

Hospital Gift Shop Locations:

• HCA Houston Healthcare West, 12141 Richmond Ave., Houston, TX 77082
• HCA Houston Healthcare Medical Center, 1313 Hermann Dr., Houston, TX 77004

KEY RESPONSIBILITIES:

• Deliver an exceptional customer experience by warmly greeting every customer, providing personalized service, and inviting them to return.
• Meet individual and store sales goals while contributing to overall store performance.
• Maintain an organized, clean, and visually appealing gift shop that reflects Cloverkey merchandising standards and hospital infection prevention requirements.
• Accurately process customer transactions and handle cash, credit cards, payroll deductions, hospital charge accounts, and other approved payment methods.
• Balance and verify cash drawers at the beginning and end of each shift, following established cash handling procedures.
• Promptly report and document any cash discrepancies in accordance with company policy.
• Maintain reliable attendance, work scheduled shifts, and follow Cloverkey and hospital policies and professional appearance standards.
• Build positive relationships with hospital staff, volunteers, patients, and visitors while representing Cloverkey in a professional manner.
• Understand daily store operations and contribute to a collaborative team environment focused on excellent service and sales results.
• Demonstrate accountability, professionalism, and a commitment to continuous improvement as measured through individual and team performance.
• Other duties as assigned by Store Manager, Assistant Manager, District Manager or Corporate as needed (the above is not an all-inclusive list)

Requirements

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent
• Previous experience in gifts sales or a related field is preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of basic math skills for processing transactions
• Excellent phone etiquette and communication skills
• Effective time management skills to prioritize tasks and meet deadlines
• Strong sales skills with the ability to upsell and cross-sell products
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to stand during scheduled shift
• Ability to build rapport with customers with strong customer service skills

Cloverkey is proud to be Equal Opportunity Employer. We are committed to creating an workplace where all employees and applicants are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.