Sales Associate

Brobston Group; Wrentham (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

paid holidays

vacation time

sick and personal time

medical, dental and vision insurance

401k matching

discounts on travel, entertainment, +s

Job summary

Marc Jacobs International seeks a Sales Associate for its Wrentham Premium Outlet in Wrentham, MA. You will drive sales by delivering exceptional client experiences, engaging in clienteling, and supporting store operations. The role emphasizes styling expertise, product knowledge, and building lasting client relationships.

Please be ready to work a retail schedule including evenings, weekends and holidays; prior experience in fashion retail and passion for the Marc Jacobs brand are preferred.

Qualifications

• 1+ years in retail or customer-service roles with a focus on sales.
• Experience generating sales and developing client relationships.
• Strong verbal and written communication skills.
• Passion for brand, product, and client experience.
• Willingness to work a retail schedule including evenings, weekends and holidays.

Responsibilities

• Consistently achieve or exceed individual and store sales KPIs.
• Create a guest-ready store environment and welcoming experience.
• Provide styling expertise and product knowledge to drive sales.
• Build client relationships through clienteling and follow-up.
• Capture client data and participate in events and inquiries.
• Ensure organized sales floor and stockroom; adhere to policies.

Skills

Retail Sales

Customer Service

Clienteling

Product Knowledge

Communication

Time Management

Teamwork

Flexibility

Tools

POS System

MS Office

Job description

Overview:

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Associate to join its Wrentham Premium Outlet in Wrentham, Massachusetts. As a Sales Associate at Marc Jacobs, you will drive sales & service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the store.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Consistently achieve or exceed individual & store sales and other commercial KPIs
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience - all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Capture client data by cultivating new and existing client relationships
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

QUALIFICATIONS:

• 1+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
• Experience in generating sales, building, and developing client relations
• Demonstrated verbal and written communication skills
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration - is open to disruptive ideas
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and product offering
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

SALARY & BENEFITS/WHAT WE OFFER:

The compensation for this position ranges from $16 - $17 (hourly). The rate of pay offered will be dependent upon candidate’s relevant skills and experience.

• paid holidays
• vacation time
• sick and personal time
• medical, dental and vision insurance
• 401k matching
• discounts on travel, entertainment, and more through our partnership with PerkSpot
• discounts on MJ products throughout the year
• access to discounts on other LVMH brands

ABOUT MARC

Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary. The brand continues to make its Marc, staying rebellious, unpredictable, and original. Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique. New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.

Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture. We value diversity of thought, background, and experience, recognizing these as essential to our spirit of innovation and creativity. We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.

ADDITIONAL INFORMATION

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO STATEMENT

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law