Sales Associate

Joseph Jacob Jewelers; Wilkes-Barre (Luzerne County); On-site; USD 30,000 - 40,000; Full time

Job summary

A local jewelry store is looking for a Sales Associate in Wilkes-Barre. Responsibilities include ensuring customer satisfaction, maintaining store standards, and providing estimates for jewelry repairs. The ideal candidate has retail sales experience, strong customer service skills, and is proficient in English and Spanish. This role offers competitive compensation based on experience.

Qualifications

• Proven working experience in retail sales.
• Basic understanding of sales principles and customer service practices.
• Preferably 5 years in sales experience.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Provide estimates for jewelry and watch repairs.

Skills

Retail sales experience

Customer service focus

Proficient in English and Spanish

Solid communication skills

Engaging personality

Education

High school degree

Job description

We are looking for a competitive Sales Associate to help customers identify and purchase products they desire. Duties include selling, restocking, and merchandising. The goal is to provide high class customer service and to increase the company’s growth and revenue through sales maximization.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Maintain a fully stocked store.
• Ascertain customers’ needs and wants.
• Recommend and display items that match customer needs.
• Welcome and greet customers.
• Manage point-of-sale processes.
• Actively involved in the receiving of new shipments
• Keep up to date with product information.
• Accurately describe product features and benefits
• Follow all companies\' policies and procedures.
• Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance.
• Operate point of sale (POS) and take payment or obtain credit authorization.
• Provide estimates for jewelry and watch repairs.
• Perform business opening and closing procedures as outlined in Policy and Procedures Guide
• Perform basic cleaning, clean glass cases display surfaces, clean merchandise, and empty trash.
• Complete case counts
• Maintain safety and security of location by following all Loss Prevention and Security policy and procedures.
• Maintain flexibility to work any shift, including weekends, holidays, and overtime.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

• Proven working experience in retail sales.
• Basic understanding of sales principles and customer service practices
• Proficiency in English and Spanish
• Track record of over-achieving sales quota
• Solid communication and interpersonal skills
• Customer service focus
• Friendly, helpful, confident, and engaging personality
• Basic administration skills
• High school degree
• Preferably 5 years in sales experience.
• Commitment to excellence, with a passion for jewelry with a desire to succeed.
• Compensation based on experience.