Sales Associate

Massage Envy; Westerville (OH); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Bonuses

Commission per sale

Training

Job summary

Massage Envy Westerville is seeking a Sales and Customer Service Associate to join our wellness team. You will help clients understand benefits of regular massage, skincare, and stretch, while building relationships to grow and retain a loyal member base.

You will drive retail sales, promote the Wellness Program, and schedule services, ensuring a welcoming, confidential, and therapeutic environment for every guest. Training and bonuses complement the base pay to recognize your contributions.

Qualifications

• Excellent customer service and communication skills.
• Ability to work flexible shifts.

Responsibilities

• Providing outstanding customer service by greeting clients, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment.
• Promoting the value of total body care by educating clients on services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting workplace culture by recognizing and supporting team goals and building positive relationships with team members.

Skills

Customer service

Sales

Retail sales

Communication

Job description

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Westerville. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Westerville franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

• Help clients understand the benefits of regular massage, skin care and stretch.
• Establish relationships with members and guests to grow and retain a client base.
• Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

• A healthy compensation plan that rewards your hard work with an hourly base pay of $14.50 per hour in addition to individual and team bonuses as well as membership commission per sale.
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Training to help you grow and refine your sales and customer service skills.

What does shift acceptance look like?:

• We are currently hiring Associates with a flexible schedule and the ability to work Opening (8am-4pm), Mid-shift (10am-6pm) and Closing (1pm-9pm).
• Weekly requirements are a minimum of 15 hours scheduled with 1 closing weekday shift and 1 weekend shift.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
• Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.