Sales Associate

FashionUnited; Walnut Creek (CA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Bonus programs

Brand discounts

Lifestyle discounts

401(k) plan

Job summary

J.Crew Group (JCG) is seeking a Sales Associate for Madewell to bring personal style and passion to the floor. You will help customers discover their look and work with teammates and managers to drive business while creating a welcoming, inclusive experience.

Join a team that values fashion awareness, collaboration, and exceptional service. The role requires flexibility, including nights, weekends, and holidays, and physical ability to lift up to 40 pounds.

Qualifications

• Must be at least 18 years old.
• Stay up to date with fashion trends and industry developments.
• Scheduling flexibility including nights, weekends and holidays.
• Ability to bend, reach, stretch, and lift up to 40 pounds.

Responsibilities

• Provide seamless, authentic customer experiences aligned with the Madewell brand.
• Drive sales while meeting selling and service expectations.
• Assist in store tasks as directed by management.
• Share customer feedback with the management team.

Skills

Customer service

Teamwork

Flexibility

Courtesy

Problem-solving

Job description

At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag—if it’s Madewell, it’s made well.

Job Summary

As a Sales Associate, you embody our brand with personal style and passion, bringing welcoming energy to the sales floor daily. You’ll assist customers in discovering their look and collaborate effectively with other team members and managers to drive business success. Your focus is on creating a seamless customer experience with a spirit of collaboration, kindness, and inclusivity.

What You’ll Do

• Provide a seamless and authentic customer experience that is an extension of the brand.
• Drive sales while exceeding selling and service expectations for our customers.
• Assist in operational and product‑driven store tasks assigned by the management team while acting in a manner that aligns with our brand values.
• Share customer feedback and insights with the management team.

Who You Are

• Are at least 18 years old.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

Some Perks and Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.

Hourly Range: $16.90 - $19.10

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job‑related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.