Sales Associate

PET STATION; Truckee (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

PET STATION is seeking an Associate in Truckee, CA to deliver friendly, knowledgeable customer service and to assist on the sales floor and in animal care. Responsibilities include engaging customers, processing transactions, handling returns, and fulfilling online orders.

The role requires daily animal care for feeder insects and small animals, maintaining cleanliness, and ensuring accurate stock. A welcoming, proactive approach is essential in this busy pet store environment.

Qualifications

• Customer service aptitude and ability to engage customers.
• Cash handling and basic register skills.
• Clear and effective communication with customers and team.
• Reliability and punctuality in a retail environment.

Responsibilities

• Sales Floor Engagement: proactively engage customers and provide tailored product recommendations.
• POS proficiency: process transactions, returns, exchanges, and payments accurately.
• Customer Relationship Building: foster a welcoming store environment and resolve issues professionally.
• Order Fulfillment: pick, pack, and prepare online or phone orders for shipment or pickup.

Skills

Customer Service

Cash Handling

Communication

Attention to Detail

Reliability

Willingness to Learn

Tools

POS System

Job description

Associates deliver friendly, knowledgeable, and proactive customer service. Associates engage customers, ask questions, and make appropriate product recommendations. Associates create a positive, welcoming store environment.

Essential Functions

Customer Service

• Sales Floor Engagement: Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
• Point of Sale (POS) Proficiency: Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.
• Customer Relationship Building: Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
• Order Fulfillment: Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.

In-Store Animal Care

• Daily Animal Husbandry: Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats.
• Reptile Care: Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures.
• Animal Health Monitoring: Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols.
• Humane Handling: Handle animals gently and with respect, ensuring their well-being and minimizing stress.
• Sanitation and Hygiene: Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals.

Inventory Control

• Receiving and Processing Shipments: Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.
• Inventory Management System: Utilize inventory management software to track stock levels, identify low-stock items, and generate reports.
• Physical Inventory Counts: Participate in regular physical inventory counts to ensure accurate record-keeping and identify potential discrepancies.
• Loss Prevention: Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity.

Product Knowledge

• Comprehensive Training: Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications.
• Ongoing Education: Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.
• Independent Research: Conduct individual product research to deepen knowledge and expertise, utilize resources like product manuals, online databases, and industry publications.
• Effective Communication: Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner.

Store Presentation

• Maintain Store Cleanliness: Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards.
• Merchandise Presentation: Properly front, face, and organize products according to company guidelines, creating visually appealing displays that maximize sales.
• Visual Merchandising: Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere for customers.
• Signage and Displays: Maintain accurate and up-to-date signage and promotional displays.

Knowledge, Skills, Abilities

• Customer Service & Communication Skills
• Cash Handling & Register Skills
• Attention to Detail
• Reliability and Punctuality
• Willingness to Learn
• All duties as assigned

Physical Requirements

• Lifting, pushing, pulling, up to 50lbs on a regular basis
• Standing/walking, stooping (squatting), kneeling, twisting, bending, and reaching on a regular basis

We are an Equal Opportunity Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status, an unfavorable discharge from military service, or any other protected category. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.

Pet Station is committed to creating an inclusive and accessible hiring process. If you require an accommodation to complete your application, please contact us at [e-mail]. We are happy to assist!