Sales Associate

PET STATION; Reno (NV); On-site; USD 19,000 - 22,000; Full time

Job summary

PET STATION in Reno, NV is seeking a Sales Associate to provide friendly customer service and knowledgeable product recommendations. You will handle transactions, assist with online orders, and help maintain a welcoming store environment. The role involves caring for feeder insects and small animals, with attention to animal welfare and safety.

Applicants should be reliable, punctual, and eager to learn. We offer a team-oriented setting with opportunities to grow in pet care knowledge and

Qualifications

• Customer service and communication skills are essential.
• Cash handling and accurate register operation required.
• Attention to detail and reliability are important.
• Willingness to learn and adapt to duties as assigned.
• Previous retail or pet-care experience is a plus.

Responsibilities

• Engage customers on the sales floor, provide product recommendations.
• Process transactions at the POS, including returns and exchanges.
• Deliver friendly, attentive service to build rapport and repeat business.
• Fulfill online and phone orders, including packing and shipment readiness.
• Care for feeder insects and small animals, including feeding and cleaning cages.
• Maintain reptiles' habitat conditions and cleanliness as needed.
• Observe animal well-being and report concerns to management.
• Keep the store floor and break areas clean and organized.
• Assist with merchandising, signage, and promotional displays.
• Support inventory checks and shelf replenishment.

Skills

Customer Service

Communication Skills

Cash Handling

Attention to Detail

Reliability and Punctuality

Willingness to Learn

All duties as assigned

Job description

• POSITION:** Sales Associate
• SCHEDULE:** Will discuss with applicant
• LOCATION:** Reno, NV
• SALARY:** $14.00 per hour

Summary

Associates deliver friendly, knowledgeable, and proactive customer service. Associates engage customers, ask questions, and make appropriate product recommendations. Associates create a positive, welcoming store environment.

Minimum/Preferred Requirements

• Customer Service and Communication Skills
• Cash Handling and Register Skills
• Attention to Detail
• Reliability and Punctuality
• Willingness to Learn
• All duties as assigned

Job Responsibilities/Duties

• Proactively engage customers on the sales floor, helping, answering questions, and providing product recommendations tailored to their needs.
• Efficiently and accurately process customer transactions using the POS system, including handling returns, exchanges, and various payment methods.
• Cultivate positive customer experience by providing friendly, attentive service, resolving issues promptly and professionally, and building rapport to encourage repeat business.
• Accurately and efficiently fulfill online and phone orders, including picking, packing, and preparing items for shipment or customer pickup.
• Provide daily care for feeder insects (crickets, worms) and small animals (mice, rats, guinea pigs), including feeding, watering, and cleaning cages/habitats.
• Provide appropriate care for reptiles, including maintaining proper temperature and humidity levels, providing fresh water and food, and cleaning enclosures.
• Observe animals for signs of illness or distress, reporting any concerns to management and following established protocols.
• Handle animals gently and with respect, ensuring their well-being and minimizing stress.
• Maintain a clean and sanitary environment to prevent the spread of disease and ensure the health of the animals.
• Verify incoming deliveries against packing slips, accurately scan and record inventory receipts, and promptly stock shelves.
• Utilize inventory management software to track stock levels, identify low-stock items, and generate reports.
• Participate in regular physical inventory counts to ensure accurate record-keeping and identify potential discrepancies.
• Adhere to loss prevention procedures to minimize shrinkage, including monitoring inventory levels, securing high-value items, and reporting suspicious activity.
• Successfully complete the 8-week training course, demonstrating proficiency in product features, benefits, and applications.
• Actively participate in brand ambassador training seminars and stay up to date on new products and industry trends.
• Conduct individual product research to deepen knowledge and expertise, utilize resources like product manuals, online databases, and industry publications.
• Clearly and effectively communicate product knowledge to customers, addressing their questions and concerns in a confident and informative manner.
• Ensure the cleanliness and tidiness of the sales floor, break room, restrooms, and office areas, adhering to company standards.
• Properly front, face, and organize products according to company guidelines, creating visually appealing displays that maximize sales.
• Implement visual merchandising techniques to enhance the store's aesthetic appeal and create an inviting atmosphere for customers.
• Maintain accurate and up-to-date signage and promotional displays.

Work Environment/Physical Demands

• Lifting, pushing, pulling, up to 50lbs on a regular basis
• Standing/walking, stooping (squatting), kneeling, twisting, bending, and reaching on a regular basis

Benefits

(None provided in a standalone benefits section; no discrete benefits listed.)

Eeo

We are an Equal Opportunity Employer. All applica ts will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status, an unfavorable discharge from military service, or any other protected category. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.