Sales Associate

Cole Haan; Sevierville (TN); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Employee discount

Job summary

Cole Haan in Sevierville is seeking a Part-Time Stylist (Sales Associate) who thrives on styling, building connections, and delivering exceptional experiences. You are a trusted advisor and brand ambassador who guides customers through Step Into Style with personalized recommendations.

As part of the store team, you'll support store initiatives, uphold Cole Haan standards of appearance and service, and help drive sales while maintaining an inclusive, customer-first environment.

Qualifications

• Part-Time Position
• Candidates must be at least 16 years of age
• Must have the availability and the ability to work a flexible schedule to meet the demands of a retail business, which may include nights, weekends, and holidays based on business needs
• Able to accomplish multiple tasks in a fast-paced environment
• Contribute positively by working effectively with others in a team-oriented environment
• Provide excellent customer service
• Able to effectively communicate in verbal and written English
• Able to operate POS systems and have professional phone skills
• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.
• Ability to lift, push, and pull up to 25 pounds regularly
• Ability to lift, push, and pull up to 50 pounds occasionally

Responsibilities

• Deliver outstanding customer service and styling recommendations.
• Guide customers through the Step into Style experience with personalized styling across product categories.
• Build customer confidence by addressing concerns and offering solutions that fit preferences and needs.
• Stay informed on seasonal collections, product features, and current fashion trends to share with customers.
• Support store operations and initiatives to drive profitability and business goals

Skills

Customer service

POS operation

English communication

Teamwork

Tools

POS systems

Job description

At Cole Haan, We Inspire Confidence Through Style.

We are seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences.

MISSION

As a Stylist (Sales Associate) you are more than a sales professional. You are a trusted advisor, fit expert, and brand ambassador who brings out "#RUOBSESSED?" Selling Program to life in every customer interaction.

Through genuine curiosity, product education, and personalized recommendations, you will help customers discover products that fit their lifestyle and everyday needs. By embracing our "Step Into Style" approach, you will create inspiring shopping experiences that build confidence, foster loyalty, and suppost store sales and goals.

Core Accountabilities

Deliver Results

• Achieve personal sales and key performance goals.


• Drive revenue growth through exceptional service, relationship building, and personalized recommendations.


• Utilize Cole Haan's "#RUOBSESSED?" Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.


• Assist the leadership team in executing store initiatives that support profitablility and business objectives.

Serve As a Stylist

• Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalist, and customer engagement.


• Guide customers through the "Step into Style" experience by providing personalized styling recommendations across product categories and creating head-to-toe solutions that reflect their lifestyle and individual style.


• Build customer confidence by thoughtfully addressing concerns, overcoming objections, and recommending solutions that best fit the customer's preferences and needs.


• Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends and share relevant information with the customer.

Create Extraordinary Customer Experiences

• Consistently uphold Cole Haan's valuses by putting the customer first, active with integrity, collaborating with teammates, and delivering experiences that inspire confidence.


• Leverage fit expertise, product knowledge, and styiling acument to provide personalized solutions that meet customers' lifestyle and wardrobe needs.


• Build lasting customer relationships that drive loyalty, repeat business, and long-term brand advocacy through authentic engagement and follow-up.

Support Store Operations

• Adhere to company policies and procedures & notify management of any infractions.


• Contrinute positively to a collaborative, inclusive, and customer-focused team environment.


• Follow all operational, loss prevention, health, and safety procedures.


• Support and maintain visual merchandising standards consistent with company expectations and the elevated Cole Haan brand experience.


• Support store operations through receiving & processing shipment and sales floor replenishment.


• Support Enterprise Order Management (EOM)-Omni Channel Processing.


• Execute all housekeeping tasks.

As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.

Requirements

• Part-Time Position


• Candidates must be at least 16 years of age


• Must have the availability and the ability to work a flexible schedule to meet the demands of a retail business, which may include nights, weekends, and holidays based on business needs


• Able to accomplish multiple tasks in a fast-paced environment


• Contribute positively by working effectively with others in a team-oriented environment


• Provide excellent customer service


• Able to effectively communicate in verbal and written English


• Able to operate POS systems and have professional phone skills


• Physical requirements include the ability to twist, bend, squat, reach, climb a ladder and stand for extended periods of time, including repetitive use of upper extremities.


• Ability to lift, push, and pull up to 25 pounds regularly


• Ability to lift, push, and pull up to 50 pounds occasionally

State Specific Wage Information

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $15.00 - $16.00

Wage Info

Rate of pay dependent upon candidates' relevant skills, experience, and location. Pay Range $15.00 - $16.00

Benefits

Holiday pay, sick pay up to 80 hours in a plan year and employee discount.