Sales Associate

Audi Wyoming Valley; Scranton (Lackawanna County); On-site; USD 25,000 - 34,000; Full time

Job summary

Audi Wyoming Valley is seeking a result-driven Retail Sales Associate to join our team in Scranton. You will help customers, demonstrate product features, and drive in-store sales while maintaining high service standards.

Key duties include assessing customer needs, answering questions, keeping displays neat, hitting sales goals, and collaborating with teammates to ensure excellent service. Prior retail experience is preferred.

Qualifications

• Experience in retail sales or customer service roles.
• Understanding of basic sales principles and customer service practices.
• Proficiency in English for effective communication.
• Good math skills for handling sales transactions.
• Knowledge of customer and market dynamics and requirements.
• Track record of meeting or exceeding sales quotas.
• Familiarity with inventory procedures and stock management.
• Strong verbal and written communication abilities.
• Friendly, energetic demeanor with a focus on customer service.
• Ability to stay calm under pressure and resolve complaints promptly.
• Willingness to work flexible shifts.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers needs and provide assistance and information on product features.
• Welcome customers to the store and answer their queries.
• Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis.
• “Go the extra mile” to drive sales.
• Maintain in-stock and presentable condition assigned areas.
• Actively seek out customers in store.
• Remain knowledgeable on products offered and discuss available options.
• Team up with co-workers to ensure proper customer service.
• Build productive trust relationships with customers.
• Comply with inventory control procedures.

Skills

Retail sales experience

Sales principles

English proficiency

Basic math

Customer & market dynamics

Sales quota achievement

Inventory procedures

Communication skills

Customer-focused attitude

Resilience under pressure

Flexible shifts

Job description

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products, and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales Associate, you should stay up-to-date with product features and maintain our store’s visual appearance to high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures

Skills

• Proven work experience as a Retail Sales Associate, Sales Representative, or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales quota
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with a customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts