Retail Sales Associate

Central Ohio Vape; North Carolina; On-site; USD 16,531 - 24,796; Full time

Job summary

A retail store is looking for a Sales Associate to enhance customer satisfaction and drive sales. Responsibilities include assisting customers, processing sales transactions, and maintaining store appearance. The ideal candidate should have prior retail sales experience and strong communication skills. This role requires a friendly personality and the ability to manage customer complaints smoothly. Flexible availability is necessary to meet store demands.

Qualifications

• Proven work experience as a Retail Sales associate or similar role.
• Basic understanding of sales principles and customer service practices.
• Hands-on experience with POS transactions.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers’ needs and provide assistance and information on product features.
• Welcome customers to the store and answer their queries.

Skills

Customer service focus

Proficiency in English

Solid communication skills

Basic math skills

Ability to perform under pressure

Education

High school degree or equivalent

Job description

The Sales Associate’s responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards.

Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Requirements

• Proven work experience as a Retail Sales associate, Sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic Math skills
• Working knowledge of customer and market dynamics and requirements
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Availability to work flexible shifts
• High school degree or equivalent