Sales Associate

Don's Appliances; Pittsburgh (Allegheny County); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Job summary

Don's Appliances in Pittsburgh is seeking an Appliances Sales Associate to deliver exceptional customer service and expert product guidance from lead generation to closing sales. You will help customers find the right appliances for their homes and support the sales team to meet revenue targets.

The role requires a strong customer-service orientation, the ability to work in a fast-paced retail environment, and knowledge of current product offerings, pricing, and promotions.

Qualifications

• High school diploma or GED required; college degree preferred.
• Experience in retail or customer service is desirable.
• Strong customer-service mindset and problem-solving skills.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer needs and assist in locating and purchasing merchandise in showroom, online, and via phone
• Explain product features and benefits to guide purchasing decisions
• Demonstrate appliance models and keep up-to-date on offerings, pricing, and promotions
• Collaborate with sales team to meet objectives and drive revenue
• Process orders and payments accurately and efficiently
• Keep showroom presentable and organized
• Build lasting relationships to drive repeat business

Skills

Interpersonal skills

Communication skills

Retail environment

Customer service orientation

Problem-solving abilities

Customer service experience

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Excel

POS systems

Phone systems

Inventory software

Job description

Passionate about sales? Start a rewarding career at Don's Appliances.

Don's Appliances is seeking an Appliances Sales Associate role is responsible for providing exceptional customer service and product expertise to help customers find the perfect appliances for their homes and all sales activities, from lead generation through to close of the sale. The successful candidate will be able to elevate company standards, achieve sales goals and meet client's expectations.

We anticipate the first year income to be $80K+ - $100K+ after the 2nd year for committed sales associates.

Essential Duties and Responsibilities:

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customer needs and provide customers assistance in locating and purchasing merchandise in showrooms, online, and processing special orders by phone or in person
• Assess customer’s needs and provide assistance and information on product features
• Demonstrating the features and benefits of various appliance models to guide customers in their purchasing decisions
• Maintaining up-to-date knowledge of current product offerings, pricing, and promotions
• Collaborating with the sales team to meet objectives and drive revenue growth
• Processing orders and payments efficiently and accurately
• Ensure the showroom is presentable and clean
• Build lasting relationships with customers to drive repeat business

Skills and Requirements:

• Strong interpersonal and communication skills
• Ability to work in a fast-paced retail environment
• Excellent product knowledge and problem-solving abilities
• Customer service orientation and a desire to help customers
• Proficiency in Microsoft Office, especially spreadsheets, database and inventory software. Proficient use of phone systems and point of sale systems.
• Flexible availability, including weekends and holidays. Saturday and Sunday hours are mandatory.

Education and Experience:

• High school diploma, or GED
• College Degree preferred
• Previous retail or customer service experience

Certificates, Licenses, Registrations:

• Required: Valid Driver's License

PTO & Paid Holidays

Why Join Don’s Appliances?

We are a trusted, family-managed business with a strong commitment to customer service and employee development. You’ll work with a supportive team and have the opportunity to make a direct impact on the customer experience. We offer competitive pay, comprehensive benefits, and the chance to grow with a leading company in the appliance industry.