Sales Associate

Premier Rental Purchase of Toledo; Oregon (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A rental company in Ohio is seeking a customer service representative to manage cash transactions, assist customers with their orders, and ensure the showroom is well-maintained. The ideal candidate will possess a high school diploma and one year of retail experience. Responsibilities include processing payments, managing inventory, and ensuring customer satisfaction. This position demands strong attention to detail and the ability to lift up to 75 lbs. A commitment to customer service is essential.

Qualifications

• One year of retail experience.
• Ability to lift up to 75 lbs.

Responsibilities

• Process customer payments and manage the cash drawer.
• Assist customers with orders and verify references.
• Follow up with customers to ensure satisfaction.
• Maintain organized and clean showroom.
• Prepare items for scheduled delivery.

Skills

Strong accuracy and attention to detail

Ability to follow verbal and written instructions

Ability to handle customer conflicts professionally

Education

High school diploma, GED, or equivalent experience

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

General Purpose

Process customer payments, manage the cash drawer, assist customers with orders, verify references, and help increase sales.

Essential Duties

Customer Service & Sales

• Answer incoming calls politely and direct them to the right person.
• Assist customers with choosing merchandise and completing order forms.
• Verify customer information and schedule delivery times.
• Follow up with customers within three days of delivery to ensure satisfaction.

Payments & Records

• Enter all payments into the computer (in-store, delivery, or mailed payments).
• Maintain responsibility for the cash drawer.
• Create and maintain customer folders with up-to-date information.
• Complete rental/lease agreements and enter them into the system.

Showroom & Inventory

• Spend the first two hours of each day cleaning, organizing, and pricing the showroom.
• Make sure products are clean, tagged, working, and ready for demonstration.
• Prepare returned merchandise to be showroom-ready within 48 hours.
• Ensure all pricing follows company guidelines.

Deliveries

• Prepare items at least one hour before scheduled delivery.
• Help plan delivery routes to reduce time and cost.

Advertising & Promotions

• Understand current advertising campaigns and explain them clearly to customers.
• Help maintain in-store advertising and hand-billing programs.

Other Duties

• Keep track of remote controls and owner’s manuals for all inventory.
• Assist in finding creative ways to attract new customers and increase agreements.

Requirements

• High school diploma, GED, or equivalent experience.
• One year of retail experience.
• Ability to lift up to 75 lbs.

Required Skills

• Strong accuracy and attention to detail.
• Ability to follow verbal and written instructions.
• Ability to handle customer conflicts professionally.
• After training, strong knowledge of store electronics and mechanical products.

Efforts, Demands, and Conditions

• Work mainly in the store, with occasional work in customer homes.
• Frequent walking, standing, bending, lifting, and using a hand truck.
• Work with cleaning supplies and chemicals.
• Must manage multiple tasks, adapt to changes, and work under pressure.
• Extra hours before or after regular business hours may be required.
• Must handle the stress of working with customers and various situations.
• Attendance at company or Premier Corp. training sessions may be needed.

Relationships

• Frequent interaction with customers, coworkers, and management.
• Occasional interaction with suppliers and service partners.
• Must communicate clearly and professionally with supervisors and peers.