Sales Associate

SUMMIT One Vanderbilt; New York (NY); On-site; USD 24,796 - 30,307; Full time

Job summary

SUMMIT One Vanderbilt is seeking a Sales Ambassador to actively sell Ascent ride tickets and related offerings in a fast-paced, guest-facing environment. You will be measured on ticket volume, conversion, and revenue against daily to annual goals.

Responsibilities include upselling, informing guests about pricing options, processing transactions through the POS system, and maintaining a positive, high-energy presence to drive promotions and repeat visits.

Qualifications

• Prior experience in sales, admissions, retail, hospitality, or attractions preferred.
• Strong communication, persuasion, and guest service skills.
• Ability to work in a fast-paced, high-volume environment.
• Comfortable being measured against sales targets and revenue goals.

Responsibilities

• Upsell Ascent ride and add on tickets to guests accurately and efficiently.
• Identify upselling opportunities through guest interaction.
• Drive strong daily ticket sales volume and meet or exceed sales targets.
• Maintain knowledge of ticketing options, pricing structure, and daily availability.
• Engage with diverse groups of guests, explain options, and recommend upgrades.
• Process transactions using the POS system in compliance with policies.
• Maintain a welcoming and enthusiastic disposition while engaging with guests.
• Resolve guest questions and concerns with courtesy and urgency.
• Support promotional efforts and encourage repeat visits or future purchases.
• Stand and remain on feet for 90% of the shift; collaborate with Guest Services and Security.

Skills

Sales experience

Guest service

Communication

Persuasion

Job description

At SUMMIT One Vanderbilt, we believe in creating an environment that takes our guests on a journey of emotional and physical connections. It is our promise that we will deliver this experience every day by making sure that we are unified in our values, of Attitude, Creativity, Safety, and Professionalism.

Position Summary

The Sales Ambassador is responsible for actively selling a high volume of Ascent ride tickets and related ticket offerings in a fast-paced, guest-facing environment. This role is measured on consistent ticket sales volume, conversion, and revenue generation across daily, weekly, monthly, and annual goals.

Key Responsibilities

• Upsell Ascent ride and add on tickets to guests accurately and efficiently
• Identify upselling opportunities through guest interaction
• Drive strong daily ticket sales volume and meet or exceed established sales targets across daily, weekly, monthly, and annual goals
• Maintain strong knowledge of ticketing options, pricing structure (non-peak, peak, peak-plus), and daily availability
• Engage with diverse groups of guests, explain ticket options, and recommend upgrades or add-ons when appropriate
• Process transactions using the designated Point of Sale (POS) system in compliance with company policies
• Maintain strong knowledge of ticketing options, pricing structure (non-peak, peak, peak-plus), and daily availability
• Maintain a welcoming and enthusiastic disposition while engaging with guests
• Resolve guest questions and concerns with courtesy and urgency
• Support promotional efforts and encourage repeat visits or future purchases
• Expected to stand and remain on feet for 90% of the work shift while performing the essential duties of the position
• Collaborate closely with Guest Services and Security teams to manage guest flow and demand

Additional Responsibilities

• Must be adaptable in sales approach by catering sales to guest interests
• Utilize storytelling to engage guests and enhance sales experience
• Required to work weekends, evenings, and holidays

Physical Demands

• Remain on feet approximately 90% of the work shift
• Move efficiently within the ticketing area and interact with guests throughout the day
• Always maintain a professional appearance and demeanor

Qualifications

• Prior experience in sales, admissions, retail, hospitality, or attractions preferred
• Strong communication, persuasion, and guest service skills
• Ability to work in a fast-paced, high-volume environment
• Comfortable being measured against sales targets and revenue goals

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SUMMIT One Vanderbilt is proud to be an equal opportunity employer. Our commitment to diversity and inclusion is reflected in who we are, what we do, and the experiences we deliver. We sincerely value diversity with regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, and all the other characteristics that make us unique.