Sales Associate

Level99; Natick (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Level99, a unique real-world gaming venue, seeks energetic Sales Associates to deliver excellent guest experiences. Your role includes greeting guests, assisting with operations, and promoting the Level99 brand in a fun, engaging environment. Join a team that values positive attitudes and customer connections in a fast-paced setting.

Qualifications

• Strong verbal and written communication skills.
• Ability to work flexible schedules including weekends.
• At least 18 years old to handle alcohol.

Responsibilities

• Prioritizes guest experience by greeting and assisting guests.
• Maintains cleanliness and operations of the venue.
• Upholds brand standards and assists with daily tasks.

Skills

Communication

Customer Service

Team Player

Positive Attitude

Job description

WHO WE ARE

Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

JOB DESCRIPTION

Sales Associates are the face of Level99 and set the tone for fun! Sales Associates are dedicated to showcasing the Level99 concept, seeking meaningful connections with guests and developing relationships all while maintaining a fun, clean and safe environment. Sales Associates are passionate about meeting guest needs before being asked, and are always promoting the Level99 brand. The Sales Associate Team is made up of fun, outgoing, honest and caring individuals who have a true sense of urgency when it comes to our players and fellow Team Members.

RESPONSIBILITIES

• Prioritizes the guest experience, by greeting guests, providing tours, answering questions, assisting with wayfinding and efficiently moving guests through lines and the check in process.
• Helps with the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue.
• Provides authentic, fun, approachable, and humble interpersonal interactions and shows up on time daily to provide best-in-class service.
• Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization.
• Assists with operations, including shift tasks, POS functions, account creations & troubleshooting, cash handling, hands-on guest service, and proper facilities upkeep and daily cleaning.
• Provides guests with the best value through sales techniques and recommendations.
• Assists with venue opening and closing tasks as assigned.
• Other duties, as assigned.

MUST-HAVE SKILLS

• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays. Friday and weekend availability a MUST.
• Able to work eight hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs.
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Ability to work well under pressure in a fast paced, ever changing work environment
• Strong verbal and written communication skills
• Understands, utilizes and embraces new technology and its implementation into our operation
• A team player
• A positive, joyful, upbeat and energetic attitude
• Must be 18 years old or older, the legal age to handle alcohol

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Minimum 1 year experience working directly with guests or customers.
• Strong public speaking or performance experience
• Retail Sales Associate experience preferred but not required.

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work

• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job

• Are just a little bit obsessive about getting the details right the first time

• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.