Sales Associate

Tasting Room Expo; Napa (CA); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in the wine hospitality sector is seeking a passionate Sales Associate to join their team at Rutherford Hill Winery. This part-time role focuses on delivering top-tier customer service and creating memorable experiences for guests. You will engage with visitors, share the winery's rich history, and promote wine sales and memberships. Ideal candidates will have a strong sales background, a love for wine, and the ability to work in a dynamic environment. Join a team where your enthusiasm for wine and exceptional service will shine, and help cultivate lasting relationships with guests while enjoying the beauty of Napa Valley.

Qualifications

• Prior experience in hospitality or sales roles is essential.
• Must be at least 21 years of age and able to lift up to 50lbs.

Responsibilities

• Provide exceptional guest experiences and educate them about wines.
• Promote and sell wines, merchandise, and wine club memberships.
• Assist with daily operations and manage cash transactions.

Skills

Customer Service

Sales Ability

Wine Knowledge

Communication Skills

Dependability

Education

High School Diploma

Tools

Point of Sale System

CRM Software

Internet

Job description

Sales Associate
FLSA Status: Part-time, Non-exempt
Reports to: Sr. Retail & Hospitality Manager
Location: Rutherford Hill Winery – Napa, CA

Position Summary:
The Sales Associate position is responsible for providing guests of Rutherford Hill Winery top of class hospitality and customer service. This position ensures each guest has a memorable and exceptional winery experience, where the focus is on the brand story, customer service, wines education and sales, and wine club sign ups. This position will support all management initiatives by the Sr. Retail & Hospitality Manager, Hospitality Manager and Wine Club Manager.

Performance Measures:

1. Positive attitude and enthusiasm towards job, customers, and co-workers
2. Wine & product knowledge, and ability to communicate effectively
3. Ability to anticipate guest’s needs and provide exceptional service
4. Sales ability and awareness of sales goals
5. Ability to demonstrate productivity and initiative
6. Dependability (timeliness) and attention to detail (ability to perform duties as delegated by manager)

Essential Duties and Responsibilities:
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

1. Provide guests with a memorable and exceptional experience. This includes:
1. Educating guests about Rutherford Hill’s history, and describing wines and winemaking techniques
2. Developing and cultivating ongoing relationships with guests and wine club members to encourage repeat visits, referrals and future sales
3. Hosting an engaging tasting with exceptional customer service and hospitality as the foundation
4. Setting up and conducting general and private tours and tastings for trade partners, VIPs or club members
2. Promote and sell Rutherford Hill wines, the Wine Club and merchandise.
3. Assist with daily business functions, including opening and closing procedures, wine and non-wine inventory, and restocking.
4. Handle cash and credit card transactions through the point of sale system.
5. Cross-training opportunities for wine education at Chimney Rock Winery.

Professional Qualifications:

1. Proficient in CRM, Internet, Point of Sale
2. Prior tasting room, event, restaurant or other sales (hospitality focused) experience
3. Self-starter, clear communicator, positive team player, multi-tasker
4. Wine knowledgeable, and effective sales person
5. Must be at least 21 years in age
6. Ability to lift up to 50lb
7. Ability to work weekends and holidays