Sales Associate

Boxlunch; Mission Viejo (CA); On-site; USD 2,066,400 - 2,617,440; Full time

Job summary

BoxLunch is hiring a sales associate to join our team in Mission Viejo. You will deliver standout customer service, share fandom knowledge, stock and replenish products, and merchandise the store to create an engaging in-store experience.

You'll support the sales floor, process transactions, and help drive add-on sales while maintaining visual standards. Collaboration with store leadership and HQ is essential to prevent theft and maintain a tidy stockroom.

Qualifications

• Retail experience and passion for music/pop culture.
• Ability to deliver excellent customer service and knowledge sharing.
• Willingness to stock, straighten, and merchandise the store.

Responsibilities

• Provide an amazing shopping experience that will encourage customers to return, using product knowledge and customer service skills.
• Cover the sales floor zone and ensure areas meet visual standards.
• Operate the register, process sales, and drive add-on sales including BOPIS and curbside pickup; assist with planogram changes and merchandising.

Skills

Customer service

Sales experience

Teamwork

Visual merchandising

Store operations

Cashier / POS

Tools

POS system

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader
• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds