Sales Associate

Boxlunch; Estero (FL); On-site; USD 1,653,120 - 2,204,160; Full time

Job summary

BoxLunch is seeking a passionate Sales Associate for our Florida store. You will deliver exceptional customer service, share knowledge about music and pop culture, stock and merchandise products, and help create a top-notch in-store experience for fans.

You will support sales, merchandising, and team collaboration while maintaining store visuals and stockroom organization in a fast-paced environment.

Qualifications

• Previous experience working in a retail environment.
• Able to use store equipment and process sales transactions.
• Comfortable stocking and merchandising to visual standards.
• Must be at least 16 years old.
• Passion for music and pop culture.

Responsibilities

• Provide an amazing shopping experience that encourages customers to return.
• Cover the sales floor and keep areas visually up to standards.
• Operate the register and drive add-on sales.
• Assist with planogram changes and merchandising.
• Share fashion and music trend information with management and HQ partners.
• Help prevent theft and maintain store security.
• Maintain an organized stock room and a tidy store.
• Show strong teamwork to get the job done.
• Perform other duties as assigned by the Store Leader.
• If you love music and pop culture, you’re in the right place.

Skills

Retail experience

Customer service

Team collaboration

Fandom knowledge

Physical stamina

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader
• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds