Sales Associate

BoxLunch & Hot Topic; Allen (TX); On-site; USD 26,000 - 32,000; Part time

Job summary

BoxLunch & Hot Topic in a mall environment seeks a Sales Associate to deliver exceptional customer service and share music and pop culture knowledge. You will stock, replenish, and merchandise the store to create an engaging in-store experience for fans.

You will ring up sales, assist customers with add-ons, and support planogram changes. Strong teamwork and a passion for pop culture are essential to thrive in this fast-paced role.

Qualifications

• Experience in a retail environment.
• Passion for music and pop culture.
• Strong customer service and sales skills.
• Able to lift up to 50 pounds.
• 16 years or older.

Responsibilities

• Provide an amazing shopping experience that encourages returns.
• Cover sales floor zones to keep visuals up to standards.
• Operate the register and drive add-on sales with benefits like BOPIS and curbside pickup.
• Assist with planogram changes and merchandising layout.
• Communicate fashion and music trends to management and HQ.
• Ensure theft prevention and store security with management.
• Maintain stock room organization and store cleanliness.
• Demonstrate teamwork to get the job done.

Skills

Retail experience

Customer service

Communication

Teamwork

Age 16+

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

WHAT YOU'LL DO

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

WHAT YOU'LL NEED

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds