Sales Associate

Shopwesttowne Mall; Madison (WI); On-site; USD 25,000 - 35,000; Part time

Job summary

Shopwesttowne Mall is seeking Bear Builder associates who are fun, easy-going, and team-oriented individuals. In the role, you will provide exceptional guest service, assisting guests in creating their personalized furry friends, ensuring a memorable experience.

Your responsibilities include maintaining operational excellence and fostering positive interactions. A high school diploma or GED is required, with preferred qualifications including an associate's degree in business.

The position is pivotal in creating a warm atmosphere and guaranteeing guest satisfaction.

Qualifications

• High school diploma or GED equivalent required.
• Preferred qualifications include an associate's degree in business or management.
• Strong commitment to teamwork and guest service is essential.

Responsibilities

• Assist guests in creating personalized furry friends.
• Engage with guests and ensure a memorable experience.
• Maintain brand standards and operational excellence.

Skills

Guest service

Teamwork

Communication

Problem solving

Education

High school diploma or GED equivalent

Associate’s degree in business or related field

Job description

Bear Builder associates are fun, easy-going, team-oriented individuals who engage with guests, to create a unique and memorable experience.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
• Actively engage with guests demonstrating genuine enthusiasm for our brand
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
• Strong team commitment; be dependable, engaged, and helpful

Required Qualifications

• High school diploma or GED equivalent

Preferred Qualifications

• Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits for Success

• Possesses a "How Can I Help" attitude
• Enjoys meeting and interacting with new people
• Dependable and flexible
• Models personal and professional integrity
• Naturally warm and fun-loving
• Ability to remain calm under challenging circumstances

Physical Requirements

• Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Lift > 25 pounds

Your Performance Will Be Measured On

• Decision-making, judgment, and execution
• Ability to create an Experience First culture for guests and associates
• Achievement of assigned goals
• Consistent execution of operational standards
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.