Sales Associate

COS; Los Angeles (CA); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

25% staff discount

HIP program

Clothing allowance

Employee Assistance Program

Job summary

COS is seeking a Sales Associate in Los Angeles to greet customers and embody the brand experience. You will provide attentive service from conversations to checkout, help with fittings, and contribute to a welcoming shop environment.

You may assist with deliveries, stock replenishment, and merchandising while maintaining a positive, brand-focused attitude and a willingness to learn. Prior retail is nice but not required.

Qualifications

• Customer-focused with commitment to excellent service.
• Adaptable to changing priorities and customer requests.
• Proactive and driven to take initiative with quality.

Responsibilities

• Greet customers and provide high-level service at every turn.
• Assist at cash desk, during fitting rooms and on the shop floor.
• Process deliveries, replenish stock and merchandise the latest garments.

Skills

Customer focus

Adaptable

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

COS offers a wardrobe of ready-to-wear, and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

COS offers a wardrobe of ready-to-wear, and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Sales Associate, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc...

Additional Information

• This is aPart Time Position
• Compensation ($18.00)

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this Canada based colleagues also receive:

• 25% Staff Discount
• Clothing Allowance
• Employee Assistance Program
• Holiday and Birthday Pay
• Plus, additional Voluntary Benefits.

Inclusion & Diversity

COS is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

All your information will be kept confidential according to EEO guidelines.