Sales Associate

BoxLunch & Hot Topic; Lexington (VA); On-site; USD 24,000 - 32,000; Part time

Job summary

BoxLunch & Hot Topic in Lexington is seeking a Sales Associate to deliver an amazing in-store experience, share fandom knowledge, stock and merchandise the store, and keep the customer at the center of everything.

You’ll ring up transactions, drive add-on sales, assist with planograms, and work with Store Leadership to maintain visual standards and curb theft. If you love pop culture, this could be your dream team.

Qualifications

• Previous experience working in a retail environment.
• Superpowers in providing customer service and selling.
• You’ll have to be at least 18 years of age to join the fandom force.
• Avenger-like collaboration and communication skills.
• The usual retail stuff: navigate the store, merchandise products, and handle boxes up to 50 pounds.

Responsibilities

• Provide an amazing shopping experience that encourages customers to return, using product knowledge and customer service.
• Cover the sales floor and keep areas visually up to standard.
• Operate the register and drive add-on sales, with options like BOPIS and curbside pickup, and assist with planogram changes.
• Share fashion trend information with management and HQ partners.
• Support stockroom organization and keep the store tidy, promoting teamwork.

Skills

Customer service

Sales ability

Teamwork

Communication

Age 18+

Job description

Get some, give back! We’re looking for pop culture fanatics to help create the best experience for our customers.

We’re on the search for a Sales Associate that will help lead our civic minded, pop culture driven brand. As a BoxLunch Sales Associate, you’ll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You’ll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in‑store experience.

WHAT YOU’LL DO

• Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you’ll use your fandom knowledge to process sales transactions and drive add‑on sales using additional benefits such as BOPIS and curbside pickup. Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You’ll communicate fashion trend information to management and respective HQ partners
• While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

WHAT YOU’LL NEED

• Previous experience working in a retail environment. If you’re passionate about philanthropy & all things pop culture, you’re in the right place!
• Superpowers in providing customer service and selling
• You’ll have to be at least 18 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds