Sales Associate

WHBM Outlet; Leesburg (VA); On-site; USD 36,592,000 - 45,703,000; Part time

Benefits offered by this job

Merchandise discounts

401(k) plan

Medical, dental, and vision insurance

Professional development

Job summary

WHBM Outlet in Leesburg, VA is seeking a Sales Associate to deliver a customer-centered shopping experience with personalized service and brand-aligned merchandising. You will engage customers, share product knowledge, and help maintain an inviting store environment across the sales floor.

The role requires flexible availability, a team mindset, and the ability to learn new processes and tools while supporting daily store operations and customer satisfaction.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to deliver personalized service and build customer connections.
• Willingness to learn store processes and tools.
• Team player with ownership and initiative.
• Comfort with lifting up to 50 pounds and being on the move on the sales floor.

Responsibilities

• Provide a welcoming, customer-centered experience in a hospitality-driven culture.
• Engage customers with product knowledge and personalized service.
• Assist with merchandising, inventory replenishment, and store organization.
• Maintain a visually inspiring store environment aligned with brand standards.
• Support store leaders and contribute to team collaboration and store performance.

Skills

Interpersonal skills

Customer service

Team player

Adaptability

Learn new tools

Communication skills

Physical stamina

Job description

About us

Built on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.

About the role

As a Sales Associate, you'll be the welcoming face of a customer-centered environment that reflects our culture of hospitality. You'll be part of a team fostering genuine customer connections, sharing product knowledge, and providing personalized service.

The impact you can have

In this role, you'll have the opportunity to:

• Deliver a customer-centered experience that reflects our culture of hospitality.
• Initiate authentic conversations with customers to understand their needs and provide personalized service.
• Create a seamless omnichannel experience by utilizing available tools.
• Educate customers about the benefits of brand loyalty programs.
• Contribute to overall store performance by staying accountable to personal goals.
• Assist store leaders with merchandising, inventory replenishment, and store organization.
• Maintain a visually inspiring store environment that reflects brand standards.
• Contribute to a positive work environment by embracing teamwork and collaboration.

You’ll bring to the role

• Passion for our brand, fashion, and empowering confidence.
• Flexible availability — including nights, weekends, and holidays.
• Team player mindset with a high level of ownership and initiative.
• Ability to quickly learn new processes and tools.
• Strong interpersonal and communications skills.
• Must be at least 16 years old for the following states: AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA. For all other states, must be at least 18 years old.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location: Store 3634-Leesburg Premium Outlet-WHBM-Leesburg, VA 20176 Position Type: Regular/Part time Pay Range: $12.77 - $15.95 Hourly USD

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.