Sales Associate

EXPRESS; Joliet (IL); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new parents

Job summary

EXPRESS is seeking a Retail Sales Associate for their Joliet store. The role involves providing a great shopping experience, processing transactions quickly, and assisting with store tasks. Candidates should have a high school diploma and relevant customer service experience.

Benefits include medical coverage, a 401(k) with company match, and employee discounts. The pay range is between $15.00 and $21.60 per hour, based on experience and availability.

Qualifications

• 0-2 years of relevant job experience, with a minimum of 6 months.
• Meets defined availability criteria including nights and weekends.
• Meets physical requirements.

Responsibilities

• Provide a great in-store shopping experience and assist with tasks.
• Maintain a clean and organized sales floor and checkout.
• Process transactions quickly and accurately.

Skills

Customer service skills

Strong verbal and written communication

Collaborative skills

Education

High School or Equivalent

Tools

Technology (iPad, registers)

Job description

Responsibilities

Express is seeking a Retail Sales Associate to join our team.

• Provide a great in-store shopping experience, assist with additional tasks such as stocking, cleaning, and folding merchandise.
• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing the customer's wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escalates further—communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 years of relevant job experience, minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Meets physical requirements.

Critical Skills & Attributes

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Benefits And Compensation

PHOENIX offers a range of benefits to help protect full‑time associate's health and long‑term financial security including:

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life insurance and more.

Additionally, part‑time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part‑time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Pay Range

$15.00 - $21.60 per hour

Application Requirements

Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H‑1B or TN status) for this position.

Equal Opportunity Employer

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1‑800‑964‑9793 and say 'Associate Relations' or send an e‑mail to [e-mail] and let us know the nature of your request and your contact information.