Sales Associate

Coulee Hardware; Herrington (WI); On-site; USD 22,427 - 25,485; Part time

Job summary

Coulee Hardware is seeking a friendly sales associate to provide outstanding customer service, assist customers in person and by phone, and help them complete projects with knowledgeable product recommendations.

You will maintain a clean, organized sales floor, support promotions, and help with inventory and merchandising. A cooperative, team-focused attitude and willingness to learn are essential for this role.

Qualifications

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self-starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Strong math, reading, writing, and communication skills.
• Able to lift up to 80 lbs.
• Able to work a flexible schedule, including evenings, weekends, and holidays as needed.

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add‑on sales that will help them complete their project. This may also include processing special orders.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Notify customers of upcoming promotions and new products.
• Assist with loading products into customers’ vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.

Skills

Customer service

Product knowledge

Organizational skills

Sales techniques

Communication skills

Lifting up to 80 lbs

Flexible schedule

Job description

Desired Traits

• You enjoy serving others as we would like to be served.
• Making the best even better.
• You enjoy making a difference in your community.
• You enjoy helping others.
• You enjoy working in teams.
• You're motivated to learn new skills.

Job Summary

Sales associates are expected to maintain a positive representation of Coulee Hardware by providing an outstanding customer service experience consistent with company values. The main task of a sales associate is to assist customers and maintain a clean and efficient sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities:

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add‑on sales that will help them complete their project. This may also include processing special orders.
• Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
• Notify customers of upcoming promotions and new products.
• Assist with loading products into customers’ vehicles as needed.
• Merchandise products according to prescribed planograms and help maintain signage.
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Help store staff with other tasks as needed.
• Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
• Attend all staff meetings.
• Adhere to all store policies and safety standards.

Qualifications

• Outstanding customer service skills and a professional attitude.
• A working knowledge of the products contained in the store with a willingness to continue to learn.
• Organized, self‑starter who thinks independently and solves problems.
• Knowledge of effective sales methods and techniques.
• Strong math, reading, writing, and communication skills.
• Able to lift up to 80 lbs.
• Able to work a flexible schedule, including evenings, weekends, and holidays as needed.

Goals

• Boost overall sales by closing the sale, and promoting the store’s loyalty program and add‑on sales.
• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• After enough experience, become a mentor to new employees and help them understand products and retail concepts.

Compensation

$16.28 - $18.50 per hour

No matter who you are or where you call home, you add something powerful to any team you’re on. Maybe it’s a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you’ll use your unique talents, vision, and passion to help support our communities—through the best of times and the greatest challenges.