Sales Associate

Ontario Trillium Foundation; Herriman (UT); On-site; USD 17,000 - 25,000; Full time

Job summary

Ace Hardware in Herriman, Utah is seeking a Sales Associate to deliver exceptional customer service, assist customers in selecting hardware and home improvement products, and provide product knowledge in a fast-paced retail environment.

You will help with merchandising, stock, and POS transactions, answer questions, upsell related items, maintain displays, and uphold safety and cleanliness standards to ensure a positive shopping experience for our community.

Qualifications

• Experience in retail or hardware store preferred.
• Knowledge of hardware, tools and home improvement products is advantageous.
• Strong customer service and communication skills required.

Responsibilities

• Customer assistance: help customers select hardware, tools and home improvement products.
• Product knowledge: maintain understanding of inventory and applications.
• Sales and upselling: identify needs and recommend complementary products.
• Inventory management: assist with stock, restocking, counts.
• Customer service: address inquiries and resolve issues.
• Merchandising and displays: maintain attractive displays and pricing.
• Store maintenance: keep store clean, safe and organized.
• Compliance: follow safety, security and company policies.

Skills

Customer service

Communication skills

Flexibility

Basic math

Tools

POS systems

Job description

Position Summary

As an Ace Hardware Sales Associate, you will be an essential part of our team, providing exceptional customer service and expertise in a retail environment focused on hardware and home improvement products. Your primary responsibility will be to assist customers in finding the right hardware and home improvement solutions, ensuring their needs are met while delivering a positive shopping experience.

Key Responsibilities

1. 1. Customer Assistance: Offer knowledgeable assistance to customers in selecting hardware, tools, home improvement products, and related items, providing guidance on features, benefits, and usage.
2. 2. Product Knowledge: Maintain a thorough understanding of the store's hardware and home improvement inventory, including brands, specifications, and applications, to effectively assist customers and make appropriate recommendations.
3. 3. Sales and Upselling: Engage with customers to identify their needs and recommend complementary products, tools, or accessories to enhance their purchase and maximize sales opportunities.
4. 4. Inventory Management: Assist in managing and organizing store inventory, including restocking shelves, monitoring stock levels, and conducting periodic inventory counts to ensure accuracy.
5. 5. Customer Service: Address customer inquiries, concerns, and complaints in a courteous and professional manner, resolving issues promptly and ensuring customer satisfaction.
6. 6. Merchandising and Displays: Assist in maintaining attractive and organized merchandise displays, including setting up promotional signage and ensuring products are properly labeled and priced.
7. 7. Store Maintenance: Contribute to maintaining a clean, safe, and orderly store environment by performing routine cleaning tasks, organizing merchandise, and ensuring aisles are clear and accessible to customers.
8. 8. Compliance: Adhere to company policies and procedures, including those related to safety, security, and regulatory compliance, to ensure a safe and secure shopping environment for customers and staff.

Qualifications

• Previous retail experience, preferably in a hardware store, home improvement center, or similar environment.
• Knowledge of hardware, tools, and home improvement products is advantageous.
• Strong customer service skills with the ability to communicate effectively and build rapport with customers.
• Basic math skills and proficiency in using point of sale (POS) systems.
• Flexibility to work a variable schedule, including evenings, weekends, and holidays, as required.
• Physical ability to stand for extended periods, lift and move objects weighing up to 40lbs

Join our team at Ace Hardware and be part of a community-focused company dedicated to serving our customers with integrity and excellence.