Sales Associate

Zimmer Biomet Great Lakes; Grand Rapids (MI); Hybrid; USD 45,000 - 70,000; Full time

Job summary

A leading orthopedic company is seeking a motivated Sales Associate to support surgical procedures and build trust with surgeons. This position requires adaptability, hands-on support, and excellent relationship-building skills. Candidates should have a 4-year bachelor's degree and experience in client-facing roles. The role offers clinical exposure with significant travel within the Grand Rapids area as part of a dynamic team committed to excellence in surgical support.

Qualifications

• Experience in medical device, ortho, or clinical support roles is a plus.
• Preferred 2+ years in client-facing sales roles.
• Background in hospitality or service leadership appreciated.

Responsibilities

• Provide in‑case support by covering and/or shadowing surgical procedures.
• Assist with restocking inventory and addressing expired products.
• Collaborate weekly with the Operations team for alignment.
• Stay current on the weekly surgical schedule for assigned accounts
• Support after‑hours cases, including revisions and complex procedures
• Help transport and run implants/instruments to support the team during cases
• Build foundational knowledge of procedures to support confidently in the OR

Skills

Client relationship management

Adaptability

Curiosity

Hands-on support

Education

4-year bachelor's degree

Job description

If you’re looking for a role that sits right at the intersection of clinical exposure and sales development, this is it. This Sales Associate position is built for someone who wants to earn credibility in the OR, learn the portfolio and procedures, and become the kind of person surgeons and teams trust—because you consistently show up prepared, calm, and ready to execute.

• Provide in‑case support by covering and/or shadowing a variety of surgical procedures across multiple accounts and physicians
• Assist with restocking inventory and addressing expired product while onsite
• Collaborate weekly with the Operations team to ensure alignment and preparedness
• Stay current on the weekly surgical schedule for your assigned accounts
• Support after‑hours cases, including revisions and complex procedures (this role isn’t always 9–5)
• Help transport and run implants/instruments as needed to support the team and the case
• Build foundational knowledge of primary and revision procedures to support confidently in the OR

Territory & travel expectations

This role supports Grand Rapids, MI. You’ll spend a significant portion of your week traveling between hospitals and accounts. Comfort with driving, time on the road, and managing your schedule independently is mandatory for success in this role.

What it takes to thrive in this role

You’ll do well here if you’re someone who:

• Shows up and follows through. Surgeons remember the reps they can count on—and consistency builds trust fast.
• Stays steady when things change. OR schedules shift, plans evolve, and you know how to adapt without missing a beat.
• Is curious and coachable. You pick things up quickly because you want to learn, not because you’re told to.
• Isn’t afraid to roll up your sleeves. From moving inventory to supporting logistics, you’re comfortable doing the hands‑on work that keeps everything running smoothly.

Experience that translates well

There’s no single “right” background for this role. We’ve seen people succeed coming from many different paths, including:

• Medical device, ortho, or clinical support roles
• 2+ years client‑facing sales roles, preferred—where you’ve built trust, managed accounts, and hit goals
• Hospitality or service leadership (restaurants, hotels, events) where reliability, responsiveness, and handling pressure were part of your everyday work
• Retail or customer‑focused sales environments where relationship‑building and consistency drove results
• Clinical or healthcare exposure (OR, sterile processing, athletic training, EMT/ED tech, surgical support, etc.), especially if you’re motivated to move into a sales career
• A 4‑year bachelor’s degree is required, but your major doesn’t have to be sales or healthcare. What matters most is how you show up, how quickly you learn, and how well you work with people in fast‑moving, high‑stakes environments.

If you’re motivated by growth, want real clinical exposure, and like the idea of building a long‑term career in orthopedic sales—this is a strong place to start.