Sales Associate

EssilorLuxottica; Glenview (IL); On-site; USD 24,796 - 38,572; Full time

Job summary

EssilorLuxottica's For Eyes Glenview location is seeking a Licensed Optician to deliver exceptional customer service and expertly fit eyewear to meet prescriptions. You will greet customers, answer questions, use iPad for sales, and ensure accuracy in measuring, fitting, and adjusting frames, lenses, and accessories.

You will leverage strong knowledge of eyewear products, stay current with fashion trends, maintain store standards and assist in attracting new customers, while representing Brand

Qualifications

• High School graduate or equivalent.
• State Licensure as Optician.
• Optical dispensing experience preferred.
• Strong customer service, communication and team skills.
• Familiarity with POS, computers and calculators.
• Basic math skills and fashion trend awareness.
• Selling skills with iPad/tablet usage.

Responsibilities

• Greets customers and provides exceptional service.
• Custom fits glasses and places prescriptions in lenses.
• Leads with optical knowledge and supports associates.
• Takes and records measurements, adjusts eyewear to meet standards.
• Attracts new customers and explores their needs.
• Uses questions to identify customer priorities and special needs.
• Maintains brand standards and uses store tools effectively.
• Discusses features and benefits to help customers select eyewear.
• Ensures accurate and thorough work under time pressure.
• Maintains store appearance and protects company assets.

Skills

Customer service

Communication

Teamwork

Sales skills

Merchandise knowledge

IPad/tablet selling

Education

State Licensure

High School diploma

Tools

POS systems

Job description

General Function

The Licensed Optician delivers the brand value proposition & helps establish For Eyes as the premier destination for all vision needs within the community. Helps to create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

Major Duties & Responsibilities

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
• Custom fits glasses & precisely places prescription in lenses.
• Acts as a leader in optical acumen that provides a voice for associates.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Attracts new customers.
• Explores the needs & priorities of customers by asking open ended questions.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Utilizes store tools & adheres to Brand Store Commitments.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers' final selection.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long‑term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Possesses the ability to multi‑task, prioritize & manage time with competing priorities.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Informs management of safety opportunities; demonstrates safe work practices.
• Possesses a "can do" spirit & strong drive for results; self‑motivated with a desire for continual learning & improvement.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
• Maintains proper dress code, including name tag & associate tablet.

Basic Qualifications

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends
• Selling skills - ability to use & carry an iPAD/tablet
• Familiarity with POS, computers & calculators

Benefits

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.