Sales Associate

BoxLunch & Hot Topic; Frederick (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

BoxLunch in Frederick, MD seeks a Sales Associate who loves pop culture to deliver outstanding customer service and drive sales. You will stock, merchandize, and keep the store looking vibrant while sharing fandom knowledge with guests and teammates.

You will need prior retail experience, the ability to carry up to 50 pounds, and a passion for philanthropy and pop culture. This role emphasizes teamwork, cash handling, and creating a memorable shopping experience for fans.

Qualifications

• Previous experience in retail is required.
• Passion for philanthropy and pop culture is a plus.
• Must be at least 18 years old.
• Strong collaboration and communication skills.
• Ability to navigate the store and handle merchandise up to 50 pounds.

Responsibilities

• Provide an amazing shopping experience to encourage return visits.
• Cover assigned sales floor zones and maintain visual standards.
• Operate the register and process transactions, with add-on sales.
• Share fashion and product knowledge with customers and HQ partners.
• Prevent theft and ensure store security alongside management.
• Keep stockroom organized and store tidy, supporting team efforts.
• Communicate effectively with team to get tasks done.
• Perform other duties as assigned by Store Leader.

Skills

Customer service

Sales skills

Team collaboration

Fandom knowledge

Cash handling

Tools

POS system

Job description

Get some, give back! We're looking for pop culture fanatics to help create the best experience for our customers.

We’re on the search for a Sales Associate that will help lead our civic minded, pop culture driven brand. As a BoxLunch Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

WHAT YOU'LL DO

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

WHAT YOU'LL NEED

• Previous experience working in a retail environment. If you’re passionate about philanthropy & all things pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 18 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds