Sales Associate

Hot Topic; Fairfax (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

BoxLunch in Fairfax, CA is seeking a Sales Associate who loves pop culture to deliver an exceptional in-store experience. You’ll share fandom knowledge, help customers find merch, and contribute to a welcoming, energetic shop floor.

You'll stock and replenish products, maintain visual standards, process sales on the register, and assist with planogram changes. Teamwork and strong communication are essential to support store leadership and keep fans coming back.

Qualifications

• Experience in a retail environment.
• Passion for philanthropy and pop culture.
• 18 years or older to join the fandom force.
• Strong communication and collaboration skills.
• Ability to lift up to 50 pounds and stock merchandise.

Responsibilities

• Provide an amazing shopping experience with product knowledge and add-on sales.
• Cover the sales floor and maintain visual standards.
• Process sales on the register and encourage add-ons via benefits like BOPIS or curbside pickup.
• Share fashion trend information with management and HQ partners.
• Prevent theft and maintain store security with teamwork.
• Keep stock room organized and store tidy.
• Collaborate with store leadership and team to get the job done.

Skills

Customer service

Retail sales

Cash handling

Team player

Tools

POS system

Job description

Get some, give back! We're looking for pop culture fanatics to help create the best experience for our customers.

We’re on the search for a Sales Associate that will help lead our civic minded, pop culture driven brand. As a BoxLunch Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

WHAT YOU'LL DO

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

WHAT YOU'LL NEED

• Previous experience working in a retail environment. If you’re passionate about philanthropy & all things pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 18 years of age to join the fandom force
• Avenger-like collaboration and communication skills
• The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds