Sales Associate

Hot Topic; Lancaster (Lancaster County); On-site; USD 16,531 - 20,664; Part time

Job summary

Hot Topic is looking for a passionate Sales Associate in Lancaster County. Join us in creating an unforgettable shopping experience for our music and pop culture fans. Your role will be to provide excellent customer service, utilize your fandom knowledge, and maintain visual standards within the store.

You'll work as part of a team to ensure that our products are organized and accessible while communicating trends to management. Previous retail experience is preferred, and applicants must be at least 16 years old.

Qualifications

• Previous experience in a retail environment is preferred.
• Must be at least 16 years old.

Responsibilities

• Provide an amazing shopping experience for customers.
• Cover sales floor zone and maintain visual standards.
• Process sales transactions and drive add-on sales.
• Communicate fashion and music trends to management.
• Keep stock room organized and store tidy.

Skills

Customer service skills

Product knowledge

Communication skills

Collaboration skills

Job description

Join the loudest store in the mall! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'll share your fandom knowledge, stock and replenish products, and help merchandise the store in a visually appealing way, all while being hyper-focused on the in-store experience.

What You'll Do

• Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
• Cover the sales floor zone and ensure that assigned areas are up to visual standards
• Work the register - you'll use your fandom knowledge to process sales transactions and drive add-on sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, & merchandising mix
• Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
• While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
• Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
• Smells like Team Spirit – you love communicating and working as a team to get the job done
• Any other activities as assigned by your Store Leader

What You'll Need

• Previous experience working in a retail environment. If you love music and pop culture, you're in the right place!
• Superpowers in providing customer service and selling
• You'll have to be at least 16 years of age to join the fandom force
• Avenger-like collaboration and communication skillsThe usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds