Sales Associate

United States Digital Space LLC; Denver (CO); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Equity (RSUs)

Benefits

Job summary

the company is hiring to help small business customers choose our payroll platform. You will interact with customers signing up on our website via email, chat, and live phone, guiding them through onboarding with strong advisory sales skills.

Join a team of sales professionals who share a passion for solutions selling. Expect strong collaboration, ongoing coaching, and opportunities to grow with AI-powered workflows integrated into daily tasks.

Qualifications

• 1+ year in high-volume sales or customer service with quotas or KPIs (nice to have)
• No sales background required; open to early career entrants
• Customer empathy and ethical business practices
• Strong communication via phone and email/chat
• Adaptable and driven to meet goals
• Proven day-to-day AI usage to enhance work output

Responsibilities

• Handle high-volume inbound calls, chats and emails across the customer journey: discovery to onboarding
• Maintain accurate notes in Salesforce for all leads
• Be a trusted advisor and help customers select the company as their payroll platform
• Guide customers through onboarding and account setup
• Demonstrate product knowledge and care in every interaction
• Refine and apply advisory selling skills for small businesses
• Participate in community and career development opportunities
• Use AI-powered workflows daily to surface friction and guide improvements

Skills

Inbound sales

New grads welcome

Customer empathy

Communication skills

Adaptability

AI experience

Tools

Salesforce

Job description

About the company

At the company, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build the company should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

AI is a fundamental part of how work gets done at the company. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role:

Your role will be to help small business customers choose the company. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills.

Our team of over a hundred sales professionals includes folks practices across all channels and with different types of customers, but we all share deep passion and commitment to solutions selling: our company exists to solve problems for small businesses, and our sales team is a vital front door for small businesses who need and love our solutions. We have communal goals, a team spirit, and company leadership that cares about selling the right way.

Here’s what you’ll do day-to-day:

• Manage Inbound Volume: Handle high volume & high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding
• Keep Clean Records: Maintain accurate notes in Salesforce for all leads worked
• Be a Trusted Advisor: Help customers select the company as a payroll platform
• Support Onboarding: Guide customers through account setup and initial onboarding
• Exhibit Customer Empathy: Demonstrate product knowledge and care for every customer interaction
• Master Advisory Selling: Exercise and refine solutions selling skills for small businesses
• Grow at the company: Participate in community and career development opportunities
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next

Here’s what we’re looking for:

• Sales Experience: 1+ year in a high volume sales or customer service environment where you were cross selling, up selling, or maintaining a quota or KPIs is a nice to have, not a requirement
• Open to New Grads: No sales background needed. We welcome candidates who are early in their career or looking to build a long-term path in sales
• Customer-First Mindset: A commitment to customer empathy and ethical business practices
• Drive to Excel: Passion to achieve goals and improve your craft
• Strong Communicator: Excellent communication skills both via phone and email/chat
• Adaptable & Driven: Motivated by challenge and adaptable to change
• AI: Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes

Our cash compensation range for this role is offering hourly pay from $23.00 - $24.50 for Denver, Atlanta, and Phoenix. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

the company has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, the company's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a the company office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at the company.

the company is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. the company considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. the company is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

the company takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your the company application will be subject tothe company's Applicant Privacy Notice.